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Sat, Nov 07, 2009 - 09:16 PM EST  —  AAPL: 194.34 (+0.3099, +0.16%)  |  NASDAQ: 2112.44 (+7.12, +0.34%)

Apple extends warranty on MacBook Pro with NVIDIA GeForce 8600M GT models to three years
Monday, June 01, 2009 - 12:17 PM EST

Apple has published a KnowledgeBase article (TS2377) regarding certain MacBook Pro models with NVIDIA graphics processors:

In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within three years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.

What to look for:
• Distorted or scrambled video on the computer screen
• No video on the computer screen (or external display) even though the computer is on

Specific products affected:
• MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
• MacBook Pro (17-Inch, 2.4GHz)
• MacBook Pro (15-Inch, 2.4/2.2GHz)
• MacBook Pro (Early 2008)

These computers were manufactured between approximately May 2007 and September 2008

Products Affected: MacBook Pro, models with NVIDIA GeForce 8600M GT graphics processors

Resolution
If your MacBook Pro is exhibiting any of the symptoms listed above, please take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your local Apple Contact Center. Before visiting the Genius Bar at the Apple Retail Store, please make a reservation.

Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process.

Note: If your MacBook Pro is not experiencing any of these symptoms, you do not need to contact Apple.

Apple will continue to evaluate the repair data and will provide further repair extensions as needed.


Source: Apple Inc.

Full article here.

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Jun 01, 09 - 11:27 am Comment from: silverhawk

Shame on NVIDIA, tsk, tsk.

Jun 01, 09 - 11:36 am Comment from: jtc

@MaximumOverdrive

I dont know why Apple chose to put in Western Digital drives instead of Seagate or Hitachi..

Jun 01, 09 - 11:44 am Comment from: Keith

Have a backup computer on-hand because it takes 7-10 days for the repair to be completed.

Jun 01, 09 - 12:12 pm Comment from: smyhre

Never had problems with Seagate drives, but the Western Digital drives I've had all failed or had problems within the first 2 years.

Jun 01, 09 - 12:17 pm Comment from: Roger

Apple replaced mine about a month ago free of charge. I was without it for only 3 days. In the meantime, a friend loaned me a MacBook and, with Time Machine, I was able to do a complete restore from my MBP data. Apple has always come through for me.

Jun 01, 09 - 12:24 pm Comment from: mossman

Nice try there Nvida, trying to create a little premature turnover of your products? hmmm?

Must be hard for Apple, having only cheap PC parts suppliers to rely upon and expecting top notch quality.


A friend's iMac G5 (iSight) logic board failed just outside the 3 year AppleCare warranty period, and hers is far from the only one from that generation. That generation iMac didn't qualify for Apple's extended iMac G5 logic board replacement program, either.

So save the snarky remarks about NVIDIA going for premature turnover, either Apple's doing the same thing; or, just like Apple, NVIDIA occasionally ships a bad batch.

Jun 01, 09 - 12:29 pm Comment from: Jeff

Just had mine done twice, paid for it the first time, then when I had to take it back 2 weeks later for a second round, they informed me that I should not have been charged for the first. Both repairs were done same day. Now all I have to do is wait a week or 3 for the refund.

Jun 01, 09 - 12:43 pm Comment from: Macboy

I have both a iMac with ATI video card and a macbook pro with Nvidia. The ATI seem to be more stable and satisfactory. Im not power user, so I dont need the most powerful video cards, just the stable one are good enough for most users.

Jun 01, 09 - 12:58 pm Comment from: silverhawk

I've got a Hitachi in my late 2006 MBP. It works fine. My son, the guy who lives in the basement playing video games, had a Hitachi drive on some gaming computer go out after 8 months. Hitachi did supply a new one, but still-8 months!

Jun 01, 09 - 01:05 pm Comment from: rondonski

It's not just Nvidia chips that are causing the anomalies. The first gen MacBook Pro and MacBooks already had these problems. I've lived with it since May 2007. Mine has the ATI Radeon X1600. My wife is using the MacBook.
I think it's Apple using some cheapo component somewhere in MBP. Just like the cheap Seagate drive in the first gen MacBooks and MacBook Pro's. I've changed mine to Hitachi drives.
Poor Nvidia is just a scapegoat for Apple's missteps.

Jun 01, 09 - 01:06 pm Comment from: Cubert

With NVIDIA and CUDA, is Apple putting all their eggs in one basket again?

Do ATI's graphics cards support CUDA?

Jun 01, 09 - 01:29 pm Comment from: Jubei

This is going to cost NVIDIA some bucks. After the repair and replacement of the board, Apple bills NVIDIA for the cost. Ouch.

Jun 01, 09 - 01:40 pm Comment from: Rob

How come only English version of this KB says 3 years?
Any other says 2 years.

Jun 01, 09 - 01:55 pm Comment from: mossman

@MaximumOverdrive:

I understand your point in linking to the article, but just as NVIDIA's "bad batch" was their whole 8400M and 8600M line and not just a few hundred here or there, by "bad batch" I also referred to the entire iMac G5 line.

I'm sure there's plenty of people whose iMac G5s still work fine, but then, there are plenty of MBPs with these video cards which are still working fine too. Due to manufacturing defects (acknowledged or not), though, they are more likely to fail than they should be.

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