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cool, i didnt have macs at school, but just before i left college (art / design) they got a lab full of dual 2.7 powermacs mmmmm. replacing emacs, but they also got a pc lab at the same time, equal measures, then i did do 3d animation, and apple doesnt have a brilliant foot in the 3d door, damn gfx card support

Seriously? Only a small percentage of the computers at our school are Macs. Just Graphics and Art. Typical cheapskates, they buy the most rubbish generic beige boxes that break after about 2 years. The old iMacs we had until last year, Indigo G3s, lasted 6 years, I think. Most of the Acer laptops that we bought 2 years ago are now dead and replaced with guess what....more windows laptops. Its stupid.

Ok, why does most of the rest of the world have a clue and the US doesn't?

Or, what is Apple's marketing doing overseas that they aren't doing in the US?

Or, are the teacher's unions so powerful in the US that they don't allow innovation in OSs because "everyone" is using Doze, and little Suzie and Johnney would be at a "disadvantage" using those "toy" computers from Apple?

Jay

"Ok, why does most of the rest of the world have a clue and the US doesn't?

Or, what is Apple's marketing doing overseas that they aren't doing in the US?

Or, are the teacher's unions so powerful in the US that they don't allow innovation in OSs because "everyone" is using Doze, and little Suzie and Johnney would be at a "disadvantage" using those "toy" computers from Apple?"

Answer: "Pride" won't let them change. Not the good kind

Do you have any idea what a pain it is to service a Mac outside of the US?

You don't wanna know. I'm amazed they even got so high in the ranking, given the low level of the technical support outside of the US. Apple Care is basically unapplicable outside the US with may be the exception of the UK, Ireland, Japan and France.

Correct me if I'm wrong.

"You don't wanna know. I'm amazed they even got so high in the ranking, given the low level of the technical support outside of the US. Apple Care is basically unapplicable outside the US with may be the exception of the UK, Ireland, Japan and France."

Education doesn't rely on AppleCare. Third party support options are much more viable if you have a lot of Macs on the contract. It's us home users in the UK that get the "mixed" service.

SeriousMac, if there are authorized resellers in those countries, you can bet there are authorized repair depots too. I'd also gather the companies that are selling the computers to education are also the ones who fix them.

As for AppleCare, you should check your sources. Apple's web site states:
"The AppleCare Protection Plan ensures that Apple-authorized technicians will perform repairs using genuine Apple parts(2). With this plan, parts and labor will be covered for three years from your computer’s purchase date. The plan includes onsite service for desktop computers and global repair coverage, which can be very important if you travel abroad."

Serious Mac: What you say do indeed have some truth in it. i live in australia, and with no official apple stores here, only resellers, i do find it somewhat harder on the techincal side. as they dont want to bother with your worries/problems.

however. i love macs, and wouldnt use anything else. so i guess i comes down to the user. whether you can put up with the service here.

AUSTRALIA NEEDS A OFFICIAL APPLE STORE!!

"Or, what is Apple's marketing doing overseas that they aren't doing in the US?"

I live in the Netherlands and I have never seen an Apple commercial on TV, not even for ipods but there are apple stores and they are selling.

I wonder why Apple doesn't make any tv commercials here...actually I've never even seen an Apple commercial on holidays in other (european) countries!!

Strange :S

We have no official Apple store in Australia, but I have found the resellers to be excellent.