Apple suggests toggling .Mac prefs to resolve sync issues

“We have identified an issue that may prevent changes made to Mac OS X Address Book or Safari Bookmarks from being available online at .Mac Address Book or .Mac Bookmarks,” Apple’s DotMac Moderator posted earlier today in Apple’s .Mac Sync forum.

Those affected should be able to see newly synchronized Mac OS X Address Book or Safari bookmark information by “toggling” synchronization in the appropriate .Mac service.

After synchronizing Address Book and/or Safari bookmark data in the .Mac tab of System Preferences in Mac OS X, follow the pertinent directions below.

.Mac Address Book:
Go to http://www.mac.com and click the Address Book link on the .Mac tab.
Click Preferences, de-select the “Turn on .Mac Address Book Synchronization” checkbox, then click the save button. Return to Preferences, select the “Turn on .Mac Address Book Synchronization” checkbox, then click save.

.Mac Bookmarks:
Go to http://www.mac.com and click the Bookmarks link on the .Mac tab.
Click Preferences, de-select the “Turn on .Mac Bookmarks Synchronization” checkbox, then click the save button. Return to Preferences, select the “Turn on .Mac Bookmarks Synchronization” checkbox, then click save.

We apologize for any inconvenience that this may cause, and appreciate the patience of the .Mac community as we investigate.

More info about Apple’s .Mac here.

Related article:
What’s wrong with .Mac? – July 31, 2006

12 Comments

  1. Hummm…

    Ya must’ve missed the line above that said, and I quote: “We…appreciate the patience of the .Mac community AS WE INVESTIGATE.” I take that to mean that they’re still working on it to, hopefully, come up with a better solution, but in the meantime, try this hack. I would rather have Apple give us what information they have now when they know of a work-around than have them wait until they have a more ‘professional’ solution that meets with everyone’s criteria for what should come out of a software company. IMO.

  2. Thanks for the “heads up.”

    I have to agree with you when you say “a more ‘professional’ solution that meets with everyone’s criteria for what should come out of a software company.” Because, that’s my point.

    I enjoy Apple products. But “it just works” has been trampled on lately. Yet, more non-news which should have been left in the .Mac sync forums instead of posted on MDN for their daily .mac affiliate link.

    I stand by the statement I made the first time after I read the entire MDN post. “What a hack for an Apple solution.” It’s a hack – a fix I expect from Dell, Microsoft, etc.

  3. Not a “hack”… as a software engineer myself, I understand the issue. Your .Mac account preferences are stored securely in an encrypted database, and Apple doesn’t have access to change your settings for you. The interim solution is to “refresh” the settings, and you can do that, not Apple. If they could refresh everyone’s account settings for them, they would’ve done that.

  4. I wish Apple would take some of those massive profits they have in their new investment firm and put it into .Mac. It’s really the only thing I ever have trouble with. I think it’s a service that has a lot of potential and would appeal to many more people if it was more reliable – and cheaper wouldn’t hurt either.

  5. Daisy, she’s the cow here on the farm, she lives in the red barn. Well, she knows all about hacking. She hacks up her lunch and sort of chews it again and again. When she does it sounds kinda like this, “hack, hack, hack.” Then she chews. It’s really gross when you think about it and then think she makes milk out of that stuff. Wow.

    Anyway my point is, I don’t think going to .Mac and clicking on some preferences is anything like Daisy doing her hack thing.

    Just my opinion – I’m Freddy the Pig and that’s my story and I’m sticking to it.

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