Apple to Mac mini fan: Patience, Padawan
Thursday, November 06, 2008 - 01:09 PM EDT "Apple appears to be taking its policing of the rumor mill to the phones, in one case dialing a customer who expressed concern over Internet reports on the Mac mini's fate to assure him the situation would be addressed in due time," AppleInsider reports."Having read a blog post speculating that a discontinuation of the current Mac mini line overseas may be indicative of the product's ultimate demise, one advocate of the tiny desktops fired off an email with his concerns to Apple's newly-crowned Mac hardware engineering chief Bob Mansfield," AppleInsider reports.
"Although Mansfield didn't issue a personal reply, a colleague in Apple's executive care division did almost immediately, offering no timetable for a Mac mini update but assuring that the company was well aware of system's market value, and suggesting the customer continue to exercise patience," AppleInsider reports.
"'I got a prompt reply by phone from an Apple executive care person essentially giving me no new information but assuring me that Apple knew the mini was a popular machine and to be patient,' the customer told AppleInsider. 'I certainly appreciated the contact, and I think it was a nice way of letting me know that rather than bug their head guys,'" AppleInsider reports.
Much more in the full article here.


apple are all aboot service and customer satisfaction
this doesn't surprise me