MacDailyNews - Where Mac news comes first

See, you know they'd make good, right?

Jul 16, 08 - 09:20 am Comment from: THE.MAC.GOD

So, why not 'push' bookmarks too?

Jul 16, 08 - 09:22 am Comment from: ron

Whiners - push off.

Jul 16, 08 - 09:23 am Comment from: Crazylegs

a relatively minor thing that goes a long way in helping all those "rape" victims...

Jul 16, 08 - 09:24 am Comment from: auren

Pound for pound ( kilo for kilo , Apple is one of the world's best companies when it comes to customer service, and that includes admitting mistakes and making it up to us. Perfect they are not, but by comparison, I can't think of another company that consistently comes close to Apple.

Bravo Zulu !!

Apple continually gets away with false advertising.

"Push" is another prime example. Even Phil Schiller, Apple’s senior vice president of Worldwide Product Marketing is guilty.

Overall, I'm annoyed.

Jul 16, 08 - 09:27 am Comment from: MacDaKnife

"So, why not 'push' bookmarks too?"

Don't know if it's that important to sync porn sites and what not immediately that can really wait till we dock at the computer later on. Sync of bookmarks occurs from macs and PCs anyway, just not as push to mobile devices yet.

I'm quite pleased with Apples response to the outage issue. Wasn't expecting a 30 day extension. The .Mac service was kinda pricey for what it was, but since the MobileMe conversion I find I'm using the push features and service several times a day now.

Jul 16, 08 - 09:30 am Comment from: Macromancer

STFU whiners

If MobileMe Sync is working within 30 days, then a 30-day extension will be appropriate. I'm not holding my breath.

Jul 16, 08 - 09:34 am Comment from: Ampar

I was expecting to be fed giant strawberries while servants wipe my sweat and fan me with giant palm fronds.

Christ people!. And people in Hell expect ice water.

Jul 16, 08 - 09:37 am Comment from: Randian

@ annoyed

"The best stomach is not that which rejects all food." -- Voltaire

In my company you're what we call a "poisoned customer." Once offended, there is absolutely no curing you. You wear your feelings and sensibilities on your sleeve, and ANY offense, no matter how slight or unintentional, sets you off. FOREVER!

My recommendation to you: Avoid all things Apple. Stay with Windoze and its minions. Adopt RIM. Adore DELL. But, whatever you decide, don't let the door hit you in the ass. The mark will be there forever, and it may give you cancer.

Jul 16, 08 - 09:37 am Comment from: DLMeyer

Some folk were asking for an extra several days, others for an extra week, I worked it out to two weeks (injury plus treble damages) ... Apple went with a month! Nice of them.
Uh ... guys? I just forwarded an e-mail to my wife and wondered why the address didn't auto-complete for me. Checked the on-line Address Book - not functioning from within the on-line Mail function. Checked it as its own function - it works! Need I mention that This Is Still BROKEN? Maybe a month will not be quite enough to get it all together?

What happened to the groups feature???? I used that all of the time and it seems to not be working. It's hard to find out what exactly has changed and wasn't changed from Apple's web site.

You think Apple gets away with false advertising?

Microsoft says it innovates and it calls Vista an operating system.

Jul 16, 08 - 09:39 am Comment from: John Crawford

@annoyed

Push is a term which is usually associated with mobile phones (as far as I know).

Mobile me.com does indeed push messages immediately to iPhones & iPod touches and vice versa.

Is the fact that Mobile me.com does not (yet) push to computers quickly a legitimate cause for your "annoyance"?

to the sycophantic Jobs ass kissers and Apple apologists,

if you don't expect good service from Apple, you're right, what's the point of complaining when you've been screwed?

Jul 16, 08 - 09:42 am Comment from: madgunde

@THE.MAC.GOD and MacDaKnife
MobileMe DOES push bookmarks. I just tested it. Added a bookmark in Safari on my Mac, and it was there on my iPhone within a couple of minutes.

Jul 16, 08 - 09:42 am Comment from: MikeK

Yeah great, 30 day extension..

Unfortunately, "sync" has gone out again..

Jul 16, 08 - 09:45 am Comment from: DLMeyer

OK, so as not to be classed with the other whiners ... my particular complaint regards a feature that used to work, now OUGHT to work, but does not.
Randian, you should give annoyed a bit of a break. He caught a "Marketer" stretching the truth and it bothers him. My wife gets ticked about this all the time - seriously regrets that some of the best brains in our nation are devoted to "spinning" the facts to convince us to buy one indistinguishable product instead of another. What proof do you have that your diagnosis is correct? I'm not saying you are wrong, just wondering if you are guessing.

This is certainly a nice start, but it's definitely NOT going above and beyond the call of duty. Push e-mail STILL doesn't work on my iPhone, and there are still other minor issues with the service. MobileMe is definitely not anywhere near 100% up and running yet unfortunately.

@Randian

so how much Apple marketing kool aide have you consumed? BTW I'm a Mac user so STFU. You'd eat feces if Steve Jobs told you it was a special Apple chocolate.

Plain and simple ... Apple's marketing efforts stretch the truth and the company gets away with it.

So what ever came of the Leopard Top Secret Feature?

Some a-hole lawyer will still file a class action lawsuit against Apple anyway, figuring they will settle out of court and line his pockets....

Jul 16, 08 - 09:51 am Comment from: Jamie

Well I must be the only person who is happy with the 30 day extension.

I've been a member since iTools, I've even got my first name @mac.com so my email address is pretty cool...

It has been a rocky few days, but Apple are aware of the problem, are working on fixing it, and have given all members another 30 days membership. What more do people expect?

Whenever I see things like this, I always think of this...

Rome wasn't built in a day.

Maybe some people should think about that before spouting their diatribe.

Jul 16, 08 - 09:52 am Comment from: MacBill

I haven't received this email from Apple yet and my account has not yet been extended for 30 days. And I'm still having problems syncing with MobileMe, even after following all the steps in Apple's technical support articles! My MobileMe system preference says that everything synced successfully, but the MobileMe website does not reflect my current informaion... it is outdated info on the MobileMe website.

The problems with MobileMe are sporadic but still very real. They seem to be individually tied to certain accounts, because some still can't receive push contacts, calendars or bookmarks on their iPhones even though I can. And others still aren't receiving their push e-mail either. Apple still has a lot of work to do getting all of the bugs out of this service. A 30 day free extension was the least they could do all things considered.

Jul 16, 08 - 09:52 am Comment from: Ozzy

@Ron & Macromancer:

When I'm blowing 100 bones every year for a service that hosts personal and professional services, I expect it to work.

The fact of the matter is Apple screwed the pooch on this one big-time. A 30 day extension is nice, but the service is still BROKEN. Outages are daily, syncing and iLife gallery integration are down (at least for me), and of course, the "push" fiasco.

At least they apologized, but I'd rather they just get their shit together.

Usually, you get what you pay for. Except with mobile.me where you obviously get less than you paid for.

Jul 16, 08 - 09:59 am Comment from: MikeK

Agreed, I'm happy about the 30 day extension, but not so happy that Apple has said everything is working now.. It clearly isn't..

It's very sporadic. Some appts push instantly, some still haven't pushed from last night. Deleting an event from me.com removed it from my iPhone but left it in iCal.. It's not there yet..

Jul 16, 08 - 10:03 am Comment from: January 24, 1984

So much hostility.

Just plain bad for you.

Well done Apple. Precisely why it's customer satisfaction levels make every other company look a bit sick...

And as for the whiners... well all I can say as you must all be a real 'joy' to live with... I pity your spouses.

This is why Apple is killing the competition.

It has to be said that a 30 day extension is only a good thing if you are on a free trial.

All of us that are paid members get the apology and nothing else.

It also has to be noted, that this email has only gone out to *some* MobileMe users in the USA only.

MobileMe is not only not working at the same level in Canada, it simply is not working at all at various times. All the PR releases to the contrary, mobileme is still severely broken a week after it's introduction. I have been testing it regularly and my contacts were still broken as of 6:00 AM this morning, email is still unuseable, iDisk rarely loads and takes a half an hour to transfer a few hundred megabytes... the list goes on and on.

If there is one thing that really bugs me about Apple it's their reluctance to ever do what you people are all giving them kudos for doing here. Admit there is a problem, apologise, and then fix the problem.

While this press release gives the impression that's what they are doing, they aren't actually. They are apologising, but they are packaging that apology with the lie that they have fixed everything when most things are still completely unusable.

In other News:

MacDailyNews editors have apologized for bombarding its loyal readers with obnoxious pop-up ad windows and have hereby committed to going "pop-up free" for the next 30 days.

Their head editor was quoted as saying, "This is just our little way of saying that we appreciate you frequenting our site but please realize that we have to make a living. Pop-up windows will resume in 30 days."

"MacDailyNews editors have apologized for bombarding its loyal readers with obnoxious pop-up ad windows and have hereby committed to going "pop-up free" for the next 30 days."

Priceless!!

Jul 16, 08 - 10:15 am Comment from: MikeK

Macaday,

Look, you really need to stop patting Apple on the back here..

Yes, great, a 30 day extension is nice, it is not above and beyond. it is the right thing to do.. But more importantly, they need to get the service working. They haven't. It just is not working correctly and reliably. Nevermind "push," I can't even get a manual sync to work right..

If this was Sony or Microsoft, it would be okay to complain, MDN would be on the bandwagon having a field day about their failed launch, but because it's Apple we are winers?

Jul 16, 08 - 10:15 am Comment from: Macintosh Sauce

MobileMe iDisk is down right now.

Jul 16, 08 - 10:16 am Comment from: Macromancer

The bigger question ought to be is when is Apple going to acknowledge the battery draining issues since the 2.0 update.

Can't even leave my phone unplugged overnight without it losing 100% of its battery charge.

ok, everyone, BREATHE IN - AND BREATHE OUT.

Its a new service. Instant gratification and perfection is unreasonable. No one ever claimed it would be 100% from the start.

A free month is like an $8.25 in your pocket, or a discount off the $99/yr price. And if you got it from amazon, that makes it even cheaper.

Jul 16, 08 - 10:20 am Comment from: MikeK

@Steve516

Understood, the problem is Apple keeps insisting that everything is up and operational. It clearly isn't..

So who is to fault. Apple or us?

Jul 16, 08 - 10:21 am Comment from: Andy

I have to say, apart from Friday (which was expected anyway), I've been able to use MobileMe in perfect order.

And personally I have no problem with Apple charging for the service, since it goes towards maintaining the server infrastructure. I never found .Mac to be problematic any more so than the alternatives. And hey, you got to be like Steve himself! With the cool @mac.com suffix.

I think a degree of the commotion over the last week was seized upon by people who live to complain.

Apple did what it could and even actually apologized. That's more than enough to absolve them of any sin.

A good user would keep Apple on its toes to do the best it could - not put a gun to its head with every ill conceived tantrum of the day.

Jul 16, 08 - 10:25 am Comment from: Ferf Muckmeyer

You know, this is why Apple is tops in customer relations. They know they messed up and acknowledged it. And this is way beyond the call of duty. So there should be no whining out there!

Kudos to Apple. This was a big upgrade and bugs and issues always crop up - no matter who the company is. A month is a big concession. So for those who are whining, STFU.

@Ferf & the others who are patting Apple on the back:

They claim Sync services were working from get-go. They were not, and in fact ARE STILL NOT. Lies, a pat on the head, and send you off to bed.

I'm happy w/ the apology and the extension.

Now...if they'd only get the service working flawlessly...there's still no auto-complete in the email web app, and there are some quirks in the contacts web app as well.

By the way, there is a much sought-after "hidden" feature in MobileMe that was not demonstrated in Schiller's presentation or the Apple.com guided tour. For those who may not have noticed, the Calendar web app does have To-Do items that sync w/ iCal and Mail.app. This makes me happy, but I cannot reach sync Nirvana until this feature makes its way to the iPhone. Enjoy.

Jul 16, 08 - 10:34 am Comment from: fastmemory

@Jaime:

You may be the only one who is satisfied, but I must be the only one who NEVER forgot the old adage about not upgrading immediately after a new OS or big fix comes out.

I'll admit it's more important if you use Doze, but it applies to Apple as well, to a smaller degree.

I'll get to the AT&T;store at some point, but it appears it won't be any time soon.

Jul 16, 08 - 10:35 am Comment from: MikeK

Tops in customer relations.

Let's see, they promised a "true" push service, "exchange for the rest of us." They promised iDisk file sharing.

They delivered a service that has been down for a week and is actually only 50% "push" and 50% "sync," while pulling the iDisk sharing feature.

They have since changed all marketing materials and wording. They have pulled the Guided Tour video showing all your devices "pushing" within seconds. They have pulled the slogan "exchange for the rest of us." They have added the information, that desktop apps will not "push" they must be "synced."

They are now a week in without functioning service, they send an apology and a free 30 day extension (great,) and they say that services are now up and running, yet they aren't. Even manual syncs are still not working. iDisk is down. Homepage is down. Our Push service is not really a full push service.

Yet you think we should STFU? Hmmm. Interesting..

Jul 16, 08 - 10:38 am Comment from: HMCIV

Google offers a hot stone massage to paying customers who have a service interruption.

You even have your choice of masseuses: petite French girl, or Big burly Swede.

I just emailed myself from Outlook at work. I got my email back into my iPhone in less than 20 seconds - it seems like it is working for me. Not that I give a crap about it. I am busy doing work, and as far as I'm concerned, e-mails can wait till I get around to it.

Jul 16, 08 - 10:52 am Comment from: Jamie

@MikeK,

If you're going to kick off in such a brattish fashion, you should at least get your facts right. MobileMe went live officially last Friday, so unless you are posting from 2 days into the future, your statements about MobileMe being down for a week is bullshit. It hasn't even been running for a week.

Jul 16, 08 - 10:54 am Comment from: MikeK

@jamie

.Mac went down last Thursday.. It's now Wednesday.. Six days is close enough..

Jul 16, 08 - 10:59 am Comment from: MikeK

@Freddy the pig

Whether your referring to me or not I have no idea. However, for the record. None of my posts used any profanity or anything other than facts. I haven't reamed Apple or demanded anything.. I'm simply stating what is happening.. I am an experienced Mac user, my setup is correct.. For a brief period yesterday, my MM services were working correctly. They are down again today.. So, it's not my setup, it's the service.