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Sat, Nov 21, 2009 - 04:05 PM EST  —  AAPL: 199.92 (-0.59, -0.29%)  |  NASDAQ: 2146.04 (-10.78, -0.5%)

AT&T changes default Apple iPhone bill to waste less paper
Thursday, August 23, 2007 - 05:10 PM EST

"A week after the brouhaha of the 300-page iPhone bill and other customer complaints, AT&T Wireless has announced its new plan for handling iPhone billing," Melissa J. Perenson reports for PC World.

"AT&T notified users yesterday via text message of the change. IPhone users received the following text: 'We are simplying your paper bill, removing itemized detail. To view all detail, go to att.com/mywireless. Still need full paper bill? Call 611," Perenson reports.

"'What we've had until yesterday was the detailed bill as the default option,' explains AT&T Wireless spokesman Mark Siegel... We've always also had a summary bill as an option; this tells you what you owe this month, and very little else. It has none of the detail about your calling or your data activity. The third alternative we've always offered is a pure online bill,'" Perenson reports. "'We are now offering the summary bill as the default option,' Siegel says."

Full article here.

[Thanks to MacDailyNews Reader "Nic A." for the heads up.]

MacDailyNews Take: Obviously, the summary bill should have been the default from the get go.


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Aug 23, 07 - 04:22 pm Comment from: Cynic821

Hey Thats me!

COOL, am i first on my own submission?

100 page bill no more. i still want a paper bill to remind me to pay it, thats why no online bill

Aug 23, 07 - 04:34 pm Comment from: theloniousMac

AT&T;, best summed up by 3 more little letters...

duh.

or the 3 I uttered when I got my iPhone bill...

wtf?

Aug 23, 07 - 04:35 pm Comment from: Mike T.

Yeah, but if you think about it, we have all always gotten the detailed bill. It just never details EVERY website and EVERY text message before...

Aug 23, 07 - 04:42 pm Comment from: Woody

@Mike T: Um, every website? Oh no. I'm so busted...

Aug 23, 07 - 04:56 pm Comment from: nick b

and they make you pay for the detail bill(per month)!!

only for iPhone users!!!

Aug 23, 07 - 04:59 pm Comment from: Gandalf

BT did paperless billing in the UK (I saw an offer), they said (I paraphrase somewhat), free paperless billing, access your account online, save the environment, NO EXTRA CHARGE.

Phone companies, need a visit to Mordor.

Aug 23, 07 - 05:01 pm Comment from: Gandalf

BTW, did all you guys catch this link from an earlier MDN article comment.

http://www.minyanville.com/articles/AAPL-T-VZ-S-NOK-DELL-LNVGY-SNE-SSNGY-MOT-TOSBF-SI/index/a/13845/from/yahoo

Aug 23, 07 - 05:02 pm Comment from: hotinplaya

yea, I bet your woody just went away

Aug 23, 07 - 05:51 pm Comment from: Rob

I agree with cutting down on the paper usage, but AT$T took the wrong approach with fixing the problem. I believe they now want to charge a couple extra dollars to get a hard copy of the detailed bill. Why not offer a discount for those that want the smaller (lighter) version of the bill. They took away something we used to get for free (term used loosely) and are making us pay to get that same service back. It's the principle of the matter.

Aug 23, 07 - 06:10 pm Comment from: Al Gore's Pill Popping Son

Save the forests!

Aug 23, 07 - 06:50 pm Comment from: No Squirt For You

Brand new video footage of the Microsoft ZunePhone:
http://www.youtube.com/watch?v=nRKIDdIaFyE

Aug 23, 07 - 08:29 pm Comment from: Mac4lfe

You 'mfers' complain if you get an itemized bill and complain if you don't. Just choose the type of bill u want and stfu.

Aug 23, 07 - 09:47 pm Comment from: Rob

And why is the Greenpeace ranking Apple using iPhone bills?
It's AT&T;that bills for iPhone use and sends those bills, WTF?
Will I get slapped for polluting because the place where I change my oil dumps it into a river?

Aug 23, 07 - 10:31 pm Comment from: Fighter of Freedom

"And why is the Greenpeace ranking Apple using iPhone bills?
It's AT&T;that bills for iPhone use and sends those bills, WTF?
Will I get slapped for polluting because the place where I change my oil dumps it into a river?"

Apple chose to partner with AT&T;, and AT&T;chose to send those bills, so it's Apple's fault by proxy. Duh.

MDN MW: "Story", as in "Those Greenpeace folks will say anything for a story."

Aug 24, 07 - 12:00 am Comment from: Luke

Perhaps if Melissa J. Perenson took the time to check just some basic facts, she would know that it is AT&T;Mobility and not AT&T;Wireless. Perhaps then she might be working for someone a little more respectable than PC World. Go figure...

Aug 24, 07 - 06:51 am Comment from: Rob

"Apple chose to partner with AT&T;, and AT&T;chose to send those bills, so it's Apple's fault by proxy. Duh."

Duh, I know that, but it shouldn't be like that, it's just plain stupid.
The only time fault by proxy makes sense it's when a company deals with another company that is involved in let's say child labor or dumping chemicals into a river, and the first company knows about it.
Phone bills do not hurt anybody and AT&T;fixed the problem promptly. It was an honest mistake.

Aug 24, 07 - 07:44 am Comment from: BustingTheSkullsOfIdiots

Yeah, this whole AT&T;billing "story" is just a tempest in a teapot, screamed about by little people who have nothing important in their lives.

Aug 24, 07 - 07:48 am Comment from: Linux Guy And Mac Prodigal Son

This should put a smile on Sheryl Crow's smile.

Aug 24, 07 - 10:00 am Comment from: Boshuda

Who gets paper bills? I turned that off right when I got my iphone. Sheesh. Paper bills are sooooooooooooooo 20th century...

Aug 24, 07 - 10:51 am Comment from: @hotinplaya

Eh hotinplaya, if memory serves, you are in northern baja? If so, would love to ask a Q or two about living in your area.

Aug 24, 07 - 12:06 pm Comment from: ApplePi

Actually, They SHOULD give a discount for purely online billing.
The should charge for Detailed Billing and neutral for paper summary billing.

Aug 24, 07 - 06:35 pm Comment from: Jimithy

Anyone else notice on pay-as-you-go plans, they stopped sending the $0.00 messages very time the phone accesses the internet? smile

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