MacDailyNews - Where Mac news comes first

Jul 09, 09 - 12:30 pm Comment from: Cubert

Notice he is fixing hardware issues with Macs - not wiping virus-infested hard drives clean, which is a cottage industry in the PC world.

And, I hope he doesn't drive around in one of those hideous "Geek Squad" cars.

I thought they just worked.

they do just work..winblows just DON'T work

Jul 09, 09 - 12:54 pm Comment from: TowerTone

not to be confused with McDonald's, who cater Big Macs....

"I thought they just worked."

They do just work. Just the way they are supposed to. A majority of the time, in which they allow a person to be efficient and productive and with the occasional problem. Not like the other side where it's a constant daily struggle.

I heard about Mac Medics years ago from a senior lady pal who makes a living in commercial printing. She went to MM for inexpensive used equipment, which in turn, they kept in top functioning shape. It seems she was still using OS9 until last year, when her boss upgraded their Quark to OSX. For OSX Jean got a new iMac. She's a very happy camper.
I went to visit MM at their new Millersville, Maryland digs. I had a chuckle as I looked for their location in a modest industrial park. It seems their were a couple of Mac Medic ambulance/vans parked out front.
I wanted to see their operation, because they had been kind enough to quickly diagnose a problem I was having with my aging MDD Windtunnel, . . . over the phone, . . . no charge. These people live within 30 minutes of three Apple Store locations, but I can't help but think they will survive, as they seem knowledgeable, competent, and believe in real customer service. They certainly have gained my business, little that it is.

Wonder if he does any on-site software training ? While the Mac OSX is the best, hardware components, such as hard drives have been known to fail. And of course, power supplies, CD drives, etc.
as Apple's market share and product base expands, so will his opportunity to increase his customer base. I wish him well !

Jul 09, 09 - 03:12 pm Comment from: MacSmiley

That 'smarter & richer' article is 7 years old, now. A lot of things have changed since then. I sure would like an update.

Not saying I want things to go the other way. I'd just like a more recent reference for 'smarter & richer' to quote.

Jul 09, 09 - 03:27 pm Comment from: Cubert

@But...

Read my post above yours. And while you're at it, try reading the article for a change.

Jul 09, 09 - 03:42 pm Comment from: Macjammer

Mac Medics seem to cater to a market where Apple has little interest save for their excellent AppleCare paid for service. And that is up to a maximum of three years and cannot be re-purchased continually after 3 years, unless that has changed.

Yes there is the Genius Bar inside every AppleStore, which is fine if depending on the store you don't mind the wait. Then again you can skip the line of people by buying the Pro Care service.

In either case you have to bring your Mac to them, not always an option unless you are a business user and have the additional on site service.

Everyone knows that Macs last longer than any other computer due to the higher quality of components inside, they're server grade right across the range, hence their higher price.

After 3 years MM might offer a more competitive price for a fix, whenever that is needed, which is rare, however hardware faults do occur from time to time, Macs are not an exception to this.

As stated in the article MM also offer an installation service and seems to be able to find a niche for, perhaps when Apple cannot due to high demand.

In Southern California, we have a firm called LA Computer Co that provides great support for Macs from its offices in Anaheim. They have been around for years and do a terrific job. There is also CSS Computer Support in Riverside; they do a lot of Mac repair work.

Jul 09, 09 - 07:43 pm Comment from: emmayche

The place to look for help is very simple:

http://consultants.apple.com

The Apple Consultants Network is about 1700 Apple-certified consultants world-wide, all of whom have access to each other - hiring one is like hiring 1700 of us.

(In San Diego and Orange counties, of course, call me - http://mymacguy.com)

Jul 09, 09 - 11:13 pm Comment from: HMCIV

Catering to Windows CEOs is also a viable business however the danger of canibalism is very very real.

Jul 10, 09 - 11:26 am Comment from: Steve516

Here in NY there is Tekserve that does booming business despite three Apple stores close by.

Jul 12, 09 - 09:18 am Comment from: Geo B

Macs do usually "just work" - but there are businesses that still need networks setup, mail servers, backups, etc. In Houston my friend owns MacExperts - another member of the Applce Consultants Network - and yes there is work out there to be done
Hard drives still fail, new machines need data transferred, etc. Even working with Macs.

Jul 12, 09 - 09:19 am Comment from: Geo B

Obviously that's Apple Consultants Network - hurt my fingers yesterday doing yard work