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Duke exonerates Apple iPhone, Cisco-based network issue at fault
Friday, July 20, 2007 - 08:52 PM EST

After blaming Apple's iPhone for disrupting portions of their Wi-Fi network, Duke University's Office of Information Technology has issued a statement totally exonerating Apple's iPhone:

By now many of you have read news accounts around iPhones and Duke’s wireless network. Some of the reports incorrectly made it sound as if our entire wireless network had collapsed. Others made it sound as if the iPhone could not work correctly on our wireless network. Still others seem to imply that Duke’s network was deficient in some way because the problem had not been encountered more broadly. The reality is that a particular set of conditions made the Duke wireless network experience some minor and temporary disruptions in service. Those conditions involve our deployment of a very large Cisco-based wireless network that supports multiple network protocols.

Cisco worked closely with Duke and Apple to identify the source of this problem, which was caused by a Cisco-based network issue. Cisco has provided a fix that has been applied to Duke's network and there have been no recurrences of the problem since. We are working diligently to fully characterize the issue and will have additional information as soon as possible. Earlier reports that this was a problem with the iPhone in particular have proved to be inaccurate.

In closing, I extend my gratitude to the very strong technical staff within OIT that was able to identify this situation, working shoulder-to-shoulder with technical staff from two of our long-time partners, Cisco and Apple. Meanwhile, our Duke community should feel confident that both the Duke wireless network is fully functional, and the iPhone is fully operable within our environment.


Duke's Statement (same as above) is here.

On Monday, Kevin Miller, Duke’s Office of Information Technology's Assistant Director of IT Communications Infrastructure squarely blamed Apple's iPhone for Duke’s networking problems, telling Network World, "My concern is how many students will be coming back in August with iPhones? It’s a pretty big annoyance, right now, with 20-30 access points signaling they’re down, and then coming back up a few minutes later. But in late August, this would be devastating... It may have something to do with the iPhone losing connectivity and then trying to reconnect in a new location... I don’t believe it’s a Cisco problem in any way, shape, or form."

MacDailyNews Take: Moral of the story: In any way, shape, or form, STFU until you know WTF you're talking about.

So, does Duke University owe Apple recompense for hundreds of damaging articles that blamed Apple's iPhone for Duke's Cisco problem?

A smattering of samples:
• "A single iPhone is enough to bring down a Wi-Fi network, according to staff at Duke University in North Carolina." - vnunet.com, July 19, 2007
• "A single iPhone was powerful enough to cause the problem, and there are 100 to 150 of them registered on the network, Bill Cannon, a Duke technology spokesman, said." - The Associated Press, July 20, 2007 (syndicated to hundreds of media outlets)
• " One of the big selling points of Apple's iPhone is the ability to connect to the Internet via Wi-Fi, but I.T. pros at Duke University might say otherwise. The iPhones on campus are flooding the school's wireless LAN with as many as 18,000 access requests per second, temporarily knocking out access points for 10 to 15 minutes at a time, according to Kevin Miller, Duke's assistant director of communications infrastructure." - Sci Tech Today, July 18, 2007

Seems like it'd be an easy case for Apple to win if they wish to pursue it.

Contact info:
• Dr. Richard H. Brodhead, Duke University President: 919 684-2424,
• Tracy Futhey, VP for Information Technology and CIO: 919 684-5300,
• Bob Johnson, Director Communications Infrastructure Services (CIS): 919 668-1762,
• Kevin Miller, Assistant Director of IT Communications Infrastructure: 919 668- 6484,

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Reader Feedback: ( = registered)

Jul 20, 07 - 07:58 pm Comment from: Me in LA

Oh boy.
I was hoping it was a ZUNE that brought Duke down, but it looks like the iPhone is free to roam again.

IT Tools.

MDN: "sales" as in "sales of CISCO just plummetted, as are Duke IT enrollments"

Jul 20, 07 - 07:59 pm Comment from: R

Oooh, skinned knee, Cisco! Ouch!

Jul 20, 07 - 07:59 pm Comment from: James

Whahahahahha!

Jul 20, 07 - 07:59 pm Comment from: tt

F Cisco, and Duke.. GO IPHONE!! YAY!

Jul 20, 07 - 08:03 pm Comment from: Wha

I'd like to stab Kevin Miller in one of his eyes for being wrong like that. I wish we lived in Turkey 'cuz maybe I'd get that wish.

Jul 20, 07 - 08:04 pm Comment from: Corbett

F*ck Kevin Miller. He wins douche of the month hands down. That clown should be out of job if the officials at Duke have half a brain.

Jul 20, 07 - 08:04 pm Comment from: TowerTone

This smacks of Nifong........

Jul 20, 07 - 08:06 pm Comment from: RC

"This smacks of Nifong........"

You've got that right!

Jul 20, 07 - 08:07 pm Comment from: Well, of course.

How could it have been the iPhone? It's perfect.

If the iPhone were an animal it would be a panda. Pandas are cute.

Jul 20, 07 - 08:07 pm Comment from: john

Typical biased opinion by a Duke IT person blaming the iPhone just because it was something new rather than looking at the whole situation. Not a very good way to analyze for failures if you just asume as he did. And he did make an ass out of himself in the end when the problem was squarely a CISCO problem and had nothing to do with the iPhone.

Jul 20, 07 - 08:08 pm Comment from: Marrakech

Regardless of who/what caused the problem it's just ridiculous to go public with an IT problem period.

Jul 20, 07 - 08:13 pm Comment from: Falkirk

Apparently rushing to judgment - whether it be regarding the Duke Lacrosse team or the Apple iPhone - is becoming standard procedure at Duke.

Geez, one or two iPhones are bringing down the entire Duke network. But it's not happening anywhere else. Think maybe it could be something other than the iPhone? Maybe something specific to your network instead?

Nah! That's crazy talk.

Jul 20, 07 - 08:14 pm Comment from: mactech

Stupid IT Apple haters.

Jul 20, 07 - 08:16 pm Comment from: letter to the tard:

You, sir, are a big moron. Next time you feel a need to talk all big-headed about a technical issue please refrain and talk about your GI Joe action figures instead. Get a job at Mc Donalds 'cuz I want your job and feel more capable of being a benefit to Duke University than you will ever be you sweaty stoked pig!

If we lived in Turkey I'd stab you in the mouth.

Jul 20, 07 - 08:28 pm Comment from: a

Dvorak thought he finally had something to pan the iPhone

Jul 20, 07 - 08:37 pm Comment from: Global Activiation

"...with 20-30 access points signaling they’re down, and then coming back up a few minutes later."

Maybe the IT guy was getting the iPhone confused with the Duke Lacrosse team.

Jul 20, 07 - 08:39 pm Comment from: Digg it all to hell!

Digg it:
Does Duke owe Apple recompense for wrongly blaming iPhone for Wi-Fi issues?

Jul 20, 07 - 08:43 pm Comment from: theloniousMac

It's the Human Network at work. Maybe they should get rid of the humans and buy some routers.

Jul 20, 07 - 08:45 pm Comment from: Peterson

I had me some activIation once. Burned like a mo' fo'. Once.

Jul 20, 07 - 08:47 pm Comment from: GlassHollow

Okay, I'm glad they decided to eat shit and tell the truth. . . but what pisses me off more than the original shit story is what damage it caused.

Example, I'm sitting in the break room at work checking messages on my iPhone, when someone walks in and say's "I heard that iPhones are being banned at all College campuses cause they don't work right" Of course they wont ever hear the news of the retraction. Geez

Jul 20, 07 - 08:49 pm Comment from: Reclaimer

Was it an "issue" or a problem?
Anyway I find it very difficult how any straight thinking (or sober, sane) IT guy could blame the end users that was so clearly a networking fault. Should have been clear in about 30 seconds, guys.
Yes, it was very stupid to go public with this IT problem, blaming the Apple iPhone…makes their OIT look dumb and shitty at the same time.
But at least they were were big enough to own up to it and get the problem fixed.

Jul 20, 07 - 09:17 pm Comment from: Reclaimer

Yeah, you think that a rich kid school like Duke would have better IT equipment and better people working in their OIT than they do, but oh well…the cat's out of the bag now.

The whole world knows now!

Jul 20, 07 - 09:32 pm Comment from: Uh....

Yeah, because Cisco equipment is such crap.

Come on, folks. Step back, take a deep, cleansing breath. It's going to be OK. Apple will somehow weather this dastardly attack upon its reputation, just relax.

Jul 20, 07 - 09:37 pm Comment from: duke is dumb

I've been to Duke, even lived on campus. It did not impress me as a smartly run place.

Their tech support for Macs was pathetic. They could not load OSX onto an iMac and kept the iMac for days, tearing it apart several times, blaming a different part every day. In the end they gave me the iMac back wihout accomplishing anything and said it was a bad battery. The battery was fine, it was a relatively new iMac! The tech guy was totally ignorant. After that I didn't believe anything he or his IT group said.

The whole place seemed backwards. Some of the staff were really unfriendly to anyone without a local, southern accent.

Jul 20, 07 - 09:47 pm Comment from: MacMania

I like how he makes it seem like the media created the whole FUD.

Dumb ass.

raspberry

Jul 20, 07 - 10:00 pm Comment from: Someone Else

Will we see a job listing on Duke next week for an assistant IT director?

Jul 20, 07 - 10:03 pm Comment from: Jim - TIV

MDN take is hilarious. And giving us their names, phone numbers, AND emails - priceless.

Release the hounds!!!!

Jul 20, 07 - 10:20 pm Comment from: Paranoid Tin Foil Hat Dude

It's common knowledge that Cisco equipment is rather "loose", enabling backdoors and such for the NSA/hackers to tap into.

Cisco and AT&T;both work very closely with the spooks, that's why the Cisco "iPhone" was created to place leverage on Steve Jobs when he announced it. Steve bent over and took it, altered the iPhone to meet the spooks eavesdropping requirements.

The spooks knew quite well in advance of everyone else Apple was going to announce such a device. It's their job to know.

By the way, consider the iPhone completely privacy insecure, as well as EFI based computers.

Jul 20, 07 - 10:22 pm Comment from: Charles Silverman

Several years back I worked at a university in Toronto where the IT folks did the "blame the Mac" thing whenever something went wrong (usually security related). Each time it would end up being something other than the Macs, but that didn't prevent the "blame the Mac" game from being played out again and again.

You'd think that Duke, such a big contributor to iTunes University, would have taken the time to sort it all out.

Jul 20, 07 - 10:38 pm Comment from: Bob

Paranoid Tin Foil Hat Dude;
"By the way, consider the iPhone completely privacy insecure, as well as EFI based computers."

Must be why millions of BIOS based computers running 'Doze have been hacked, but not a single Mac/EFI box?
Anyone?
Bueller?
Fool.

Jul 20, 07 - 10:48 pm Comment from: macromancer

Duke sucks.

Jul 20, 07 - 11:05 pm Comment from: Zune Tang

This ain't over. Not by a long shot.

I don't see anything in Duke University's statement that clears Apple's iPhone for the mass disruption and havoc caused to the campus Wi-Fi network. Nothing. Apple clearly has a lot of questions to answer in addition to the apology they owe the university.

Microsoft's Zune doesn't take networks down, and that's a fact Apple lemmings. All that Wi-Fi sharing going on with the world's greatest MP3 player in the past year and you never hear anything about networks being compromised. Only a couple of weeks out and the iPhone is causing serious problems in addition to the battery nightmare. Same old Apple—no regard for Microsoft's established rock solid standards. Why didn't they just license network technologies from Microsoft. We know they work. Apple always has to do it their way. Whatever.

Kudos Kevin Miller! Don't let Apple bully you.

Your potential. Our passion.™

MDN Magic Word: hope, as in I hope the Zune Phone comes soon!

Jul 20, 07 - 11:06 pm Comment from: WangDong Zyfuchen

In my home country, China, you get executed for stupid talk or poisoning food. Too bad they not in China. He very weak at computers but hath large mouth.

Jul 20, 07 - 11:15 pm Comment from: Paranoid Tin Foil Hat Dude

Must be why millions of BIOS based computers running 'Doze have been hacked, but not a single Mac/EFI box?

Your the fool, as you haven't completely researched what this powerful OS independant firmware enviroment is capable of.

EFI is there waiting for developers to place their DRM scheme laden code in there to be exploited.

You've heard that 95% of exploits are based in code other than operating systems right?

Combine this tendancy to write insecure software with a powerful firmware level that can do anything it wants independantly of the operating system and Apple is out of the secuirty loop.

Contact the internet? check. Read hard drives? check.

Tell the OS it can't use the hardware or software unless it calls home? check.

Ever research who runs the UEFI Group? ha! Your the fool.

Jul 20, 07 - 11:19 pm Comment from: Smog

Mommy, what's Paranoid Tin Foil Hat Dude saying?

Make him stop. He's scaring me.

Jul 20, 07 - 11:27 pm Comment from: Harry Pothead

Damn.

I was going to buy an iPhone just to bring down wireless networks.

Now there is abslutely no reason to shell out that kind of money.

Jul 20, 07 - 11:36 pm Comment from: ron

Are the 68 lib professors going to make an apology?

MW - industry, where the professors couldn't make it.

Jul 20, 07 - 11:37 pm Comment from: No iPhoney

Now there is abslutely no reason to shell out that kind of money.

EXACTLY

IPhone = Not quite good enough yet, batter life dismall, Edge sucks.

I'll perhaps take revision 2. smile

Jul 20, 07 - 11:58 pm Comment from: Reclaimer

In a perfect world every one of these universities would have an Apple Certified Mac Tech on the IT staff, certifications kept current at all times.

Since this this is this is not the case the best thing a student can do is to get a couple of subscriptions to good Mac publications and to have a good Mac book or two handy to help you sort things out when you have problems crop up. At least you will an idea what's wrong even if you can't fix it.

Also if possible get AppleCare on the new purchase—this can be a lifesaver to a student on a tight budget. It's worth the money.

Lastly, if you have a problem take your Mac to an Apple Store or an Authorized Reseller for repair, not to those ham-handed monkeys like the ones that they have at Duke. They'll just screw it up.

Jul 20, 07 - 11:59 pm Comment from: Doh

STOP BITCHING AND MOANING AND EMAIL THIS AHOLES!!! I DID. STFU and do something! We are the counter power to the Mass FUD campaign that is rioting against such a innovative company. We are Apple's people.

Jul 21, 07 - 12:01 am Comment from: Jake

The iPone absolutely ROCKS!!
Even with its imperfections, it beats every other phone hands down.
Love my iPhone...

Jul 21, 07 - 12:10 am Comment from: Peterson's Mom

Paranoid Tin Foil Hat Dude is ranting about the UEFI group.... Hmmmmmm who else used to do that all of the time. Why it's MACDUDE!!!!!!! back from the dead!

Jul 21, 07 - 12:39 am Comment from: whatever

Seems like it'd be an easy case for Apple to win if they wish to pursue it.

BS.

So how does Apple "prove" damages? While this instance certainly wasn't GOOD for Apple's PR, how do you put a value on it? And it what forms does Apple expect to recover damages?

What a typical notion from today's "Mommy make them stop, I wanna SUE!" society. Such a suit would only benefit the lawyers. raspberry

Jul 21, 07 - 01:00 am Comment from: doc

Knew it was BS as soon as I read about this issue. I earned my nerd creds at a university in the late 80's and thru the 90's. Moved from there to Big Blue in late 90's. Correlation is not causation. Method 101.

Jul 21, 07 - 01:15 am Comment from: macarena

Just makes you sick don't it?

Jul 21, 07 - 03:08 am Comment from: David Maynor

Sometimes I wish I could stick a lit cigarettes on the eyes of this smug IT Cisco zealots.

uhhh, nope does not sound right.

Note to self: keep your idiocy for Mac and Apple

Jul 21, 07 - 03:10 am Comment from: JackH

You guys!! You got it all wrong. It was iPhones.

It was Cisco iPhones causing the problem. wink

now back to you regular program

Jul 21, 07 - 03:54 am Comment from: cheese

Seems like Duke's got one more valid reason to stamp out the quick-mouthed-headless-morons that they call IT heads.

I say Kevin Miller should either apologize or resign his post for dishing out irresponsible statements.

MDN word: "hike", as in Take a hike, Kevin.

Jul 21, 07 - 04:23 am Comment from: Crabapple

Now let us all calm down. A new phone has hit the block at very high velocity. Wi-fi system has a problem that has been highlighted either because of the iphone or it was a problem just waiting to occur.

Fact 1:- Duke is the only place to report this particular problem, despite at least one million iphones out there in use.

Fact 2:- Duke have raised their hands and fessed up to their error.

Fact 3:- Open source operates on the basis that the product will be tested to destruction, any weaknesses or faults are quickly found, reported and fixed.

Fact 4:- This is a good way to make sure that everything is stable & secure.

Fact 5:- Cisco & Apple engineers have worked TOGETHER to resolve the problem.

We should all be impressed by the way everything has been dealt with upto date.

Please do not email abuse to these people, it doesn't help anyone least of all Apple inc. & MDN

We Applelytes should chill in situations like this because we know better!

Jul 21, 07 - 05:29 am Comment from: MCCFR

Pretty much ditto to what Crabapple said.

I heard a story from a main distributor and integrator of wireless networking equipment (the high-end stuff like Colubris and Nomadix) a couple of years ago.

They were called by one of their customers - an academic institution - to research why, at around lunchtime each weekday, their wireless networks would suddenly suffer something which appeared to be a broadcast storm. Even worse, some local businesses were complaining about the same thing.

After several days of research, they finally located the cause of the problem: a pencil.

It turned out that the handle on a microwave oven in one of the student common rooms had broken and the students, in all innocence, were using a standard pencil to somehow secure the door. The graphite in the pencil acted as a perfect antenna and was flooding the everything for about 1.5km with microwave radiation.

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