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Sun, Nov 08, 2009 - 06:25 AM EST  —  AAPL: 194.34 (+0.3099, +0.16%)  |  NASDAQ: 2112.44 (+7.12, +0.34%)

Massive Blackberry outage affects all of North America; iPhone users unaffected
Monday, February 11, 2008 - 10:19 PM EST

"A major service outage afflicted users of the popular BlackBerry smartphones across the United States and Canada on Monday, wireless carriers said," The Associated Press reports.

"Officials with AT&T and Verizon Wireless said the BlackBerry maker, Research in Motion, told them customers of all wireless carriers were affected," AP reports.

"There was no word what caused the outage or when service would be restored," AP reports. "Officials of Research in Motion, also known as RIM, did not return phone calls."

"Major disruptions have been rare but often provoke an angry backlash against the Canadian company because of its typically lengthy silences about the cause and because it eventually gives only cryptic, jargon-laden explanations," AP reports.

"When the BlackBerry service suffered a major outage last April, the company remained silent about the cause for two days," AP reports.

Full article here.

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Feb 11, 08 - 10:25 pm Comment from: Hano

Sucks to be with them!

-- Hano

P.S. MDN Magic Word: "leaders" as in what RIM is not...

Feb 11, 08 - 10:25 pm Comment from: coolfactor

Uh oh. Not good. But, as usual, people will be angry, but accept it as normal.

Feb 11, 08 - 10:25 pm Comment from: Spark

Jobs has been working on his hacking skills.

Feb 11, 08 - 10:36 pm Comment from: TowerTone

A Blackberry outage? I bet that is gonna leave a long paper trail....

Feb 11, 08 - 10:55 pm Comment from: Heh

The big difference is that in all likelihood I'll be able to get my Exchange mail on my Blackberry tomorrow. On an iPhone .... not so much.

Feb 11, 08 - 10:56 pm Comment from: Reclaimer

Ha, ha, ha!

All those bastards who bragged to me about how their Blackdingleberries are "just as good as an iPhone," ain't smiling now, buddy!

Stupid bastards! Ha, ha! grin

Feb 11, 08 - 10:58 pm Comment from: Justified

Reminds me of a story from back in June:

iPhone Activation Meltdown; Blackberry Users Uneffected.

Feb 11, 08 - 11:00 pm Comment from: Woody

Ampar, paging Mr. Ampar...

Feb 11, 08 - 11:01 pm Comment from: crazylegs

service back up. outage was a few hours. they always are able to start it up again. this is the 2nd outage in a year, but each for only a few hours. if you deliver a service and run your own network (especially one that peers into 400 other networks), this happens. RIM's track record is pretty good for reliability though. iphone doesn't match RIM's service for email, don't even try arguing. iphone does do just about everything else better though.

Feb 11, 08 - 11:10 pm Comment from: caddisfly

hmmmm...."iphone doesn't match RIM's service for email, don't even try arguing"

...my iphone goes directly to our server, not RIM's faux-push middleware....haven't had an outage yet

Feb 11, 08 - 11:14 pm Comment from: Cubert

@Woody,
Subbing today.

Guess you could say Blackberry users got a RIM job.

Feb 11, 08 - 11:16 pm Comment from: Jubei

@heh

Umm I get my exchange mail right. No need to wait till tomorrow like you RIMjob users. LOL

Feb 11, 08 - 11:20 pm Comment from: Mac Person Guy Man

"blackberry outage affects all of North America; iPhone users unaffected"

this is laughs! i love the end of this headline it's too funny.

Feb 11, 08 - 11:25 pm Comment from: Oops

And this is their second massive prolonged outage in just the last 10 months. A major RIM job indeed!

Feb 11, 08 - 11:32 pm Comment from: Danno Bonano

unfortunately you assinine boobs make people want to buy blackberries with all your crap rhetoric. But I wouldn't expect much more from a bunch of 45 year old virgins.

Feb 12, 08 - 12:02 am Comment from: halhiker

My iPhone had an odd outage on Saturday. I tried to call my brother and couldn't hear him AT ALL. He also could not hear me. If I used the speaker than it worked. My brother's phone is also ATT and it worked fine. Even my kid's go phone worked. By Sunday the problem was gone and today I got the phone replaced at the Apple Store on an unrelated issue.

Feb 12, 08 - 12:29 am Comment from: caddisfly is an idiot

@caddisfly

all emails go to the email servers whether you have a blackberry, iphone, or any other handheld. it's just that on the BB, it's also instantly delivered to the handheld with true push email as rim only sends the precise data of the new email and nothing else, saving radio transmission time and enhancing battery life. there's no timed sync which is how other "push" email services work. rim queues messages at the wireless network level and delivers them whenever your bb's pin shows up on ANY BB network in the world (400 and counting so far). so you can have your email server without the quality of service provider if that suits your needs.

you have email outages every day in between the times you check, wait for messages to download, then view them. setting it to "poll" every few minutes really eats up battery too. some need this push service, others don't. so rim's email service really is better for email than iphone. when iphone gets this type of service, i'll return to using mine again for core communication. until then, it's weekends and vacation for iphone and BB for the week...suck it.

Feb 12, 08 - 01:05 am Comment from: Jubei

Wow its late in the evening and I'm still getting my corporate Exchange Email, .Mac email, Yahoo email, Google email, my personal web server email..... Looking good on the iPhone here. grin

Feb 12, 08 - 01:10 am Comment from: Melissa

@halhiker:
I'm having the same problem right now! This is SO strange. Any advice? I'm not too tech-savvy.

Feb 12, 08 - 01:17 am Comment from: Farting Macs

45 year old Virgins.

I beg to differ. I've had relations, just not in this century....

Feb 12, 08 - 01:25 am Comment from: Hipcheck

During the outage, my iPhone felt snappier.

Feb 12, 08 - 02:23 am Comment from: ken1w

I would say that the reliance of Blackberry devices on RIM to deliver (push) email is a disadvantage. One thing goes wrong and every user on every carrier is affected.

> iPhone Activation Meltdown; Blackberry Users Uneffected.

Well, except for Blackberry users who bought an iPhone. I'd rather have the issue at the beginning of my service, not at random times after I begin to rely on the service.

Feb 12, 08 - 03:41 am Comment from: John C. Randolph

So, this is that "enterprise e-mail" that the iPhone supposedly must have before business users will buy them?

My iPhone works just fine with POP and IMAP servers, just like my laptop does.

-jcr

Feb 12, 08 - 06:44 am Comment from: R

Wow, Blackberry was in quite a jam.

Feb 12, 08 - 07:11 am Comment from: caddisfly-not-an-idiot-so-much

"rim queues messages at the wireless network level "....

...well so much for instant delivery.

all email systems queue that is why push email is a fake....it is only as fast as the amount of the queue.

and WTF does "as rim only sends the precise data of the new email" mean? doe the rest send "inprecise" data of new email?

quit eating the blackberries....

Feb 12, 08 - 07:17 am Comment from: macromancer

"Phone Activation Meltdown; Blackberry Users Uneffected."


Except it was mostly media hype. Not one user I know was Affected and even the media recanted some of the hype as being due to AT&T;transferring accounts.

Feb 12, 08 - 07:20 am Comment from: waiting

boy, you're pretty quick to toot the technical horn. won't be shocked if something like that happens to us. the worst thing about my iphone is the att service.

Feb 12, 08 - 08:17 am Comment from: Gil

Nice job Rim.

Feb 12, 08 - 08:31 am Comment from: dix99

I don't know what caused it, but it's just smells like it's got Microsoft's odor all over it.

Feb 12, 08 - 08:32 am Comment from: Guys...

It's just an f-ing phone.

Get over yourselves, really.

I love my Macs. Love 'em. I just installed a 180MB patch to fix all the things Apple screwed up in 10.5. Apple makes great, yet imperfect stuff. RIM had a very brief service interruption. It happens. Technology is imperfect. It's OK. RIM's success is unquestionable everywhere but here. Amazing.

Feb 12, 08 - 08:43 am Comment from: shen

wow, whole lot of people we have never heard of before coming out of the wood work to tell us how great blackberrys are and how bad the iPhone is just as RIM has a crash. interesting astroturf campaign there guys.....

no offense, i think crackberry is a pretty cool system/phone, but someone must feel threatened to show up all defensive like that.

now if you tried arguing win-mobile worked, well, nobody is that stupid. wink

Feb 12, 08 - 08:52 am Comment from: @ shen

Actually, shen, most of the posts have been all about how Blackberry is the crappiest phone since the crank models and how the iPhone is perfect. Even if the iPhone doesn't work here at all and my Blackberry never lost service during the supposedly massive outage. We have a company full of them and they all worked fine, no service loss at all.

I'd love to have an iPhone for my personal cell phone. I can't get one. My Blackberry works fine, always has.

Feb 12, 08 - 08:52 am Comment from: Ha Ha Ha

iPhone users were unaffected because every day is "Outage Day" for iPhone users trying to access corporate email.

Feb 12, 08 - 09:09 am Comment from: Zune Tang®

Would never happen with the rock-solid reliability and user friendliness of the Windows Mobile OS. It's amazing how something so powerful can be so useful at the same time. You I-Phone dorks have no clue.

Your potential. Our passion.™

Feb 12, 08 - 09:15 am Comment from: Ampar

It's just another reason that using a Blackberry is fruitless.

Feb 12, 08 - 09:43 am Comment from: oh the irony

Funny how there is a BB ad at the bottom of the MDN page that says "America's most reliable wireless network."

mw: "perhaps"

Feb 12, 08 - 09:49 am Comment from: Jeff

Proprietary solutions always fail in the end.

Feb 12, 08 - 10:03 am Comment from: maczac

Jeez, MDN, big deal, outages happen. They are frustrating when they happen, but they happen. It's only news worthy in the sense of our product being better than yours: When the outages/bugs/vulnerabilities are persistent and never addressed.

Just FYI, the iPhone has experienced at least 2 widespead outages since I have owned one (as apparently while AT&T;was updating either hardware or software). But they were silent about it also.

Feb 12, 08 - 10:09 am Comment from: _realist_

MDN has to manufacture interest in articles. I failed to notice where the iPhone was mentioned in the original article.

Feb 12, 08 - 10:19 am Comment from: The Rev.

Funny, I've the Pearl, but I didn't even notice any outage.
Maybe cuz nobody loves my enough to email me.
Boohoo, the loneliness.

Feb 12, 08 - 10:45 am Comment from: Ampar

"MDN has to manufacture interest in articles."


It worked on you. Aren't you ashamed?

Feb 12, 08 - 12:49 pm Comment from: Jay

Duh iPhone users were not affected, BECAUSE THEY CANNOT USE BLACKBERRY SERVICE.

It's like saying the water is turned off but the gas is still flow, Outside of them being utilities that people user NOTHING is common!

Feb 13, 08 - 09:47 am Comment from: _realist_

Ampar, yes, I'm ashamed that I still expect MDN to have a least a shred of integrity.

Jun 03, 08 - 12:23 pm Comment from: Jen

Thank God I didn't buy blackberry.
http://vacationrentalhotspots.com/florida/kissimmee-vacation-rentals.php

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