Microsoft to have hard time matching the enthusiasm at Apple retail stores
Saturday, July 18, 2009 - 12:34 PM EST"A Microsoft retail store could be an attractive venue for the company’s entertainment hardware products. It could use the stores to relaunch the Zune, a music player that competes against Apple’s iPod, but has failed to catch on with consumers. A new version of the Zune is due out later this year, in time for the launch of the Microsoft stores," Hiawatha Bray reports for The Boston Globe.
"But which brands of computers will be displayed and sold at the store? That isn’t a problem for Apple, which makes its own computers. But Microsoft’s software runs on machines made by many companies, from giants like Dell Inc., Hewlett-Packard Co., and Taiwan’s Acer Inc. to thousands of far smaller firms," Bray reports. "'If Acer is making a PC that they think is going to resonate with consumers more than a Dell computer, then they’ll show the Acer,' said Andy Hargreaves, a consumer electronics analyst with Portland, Ore.-based Pacific Crest Securities, a technology investment firm. Hargreaves said that other computer vendors could feel slighted, but because they’re totally dependent on Microsoft for software, they’ll be unable to do much about it."
Bray reports, "Apple’s stores feature well-trained employees who are experts on the products they sell. Hargreaves said it’ll be tough for Microsoft to meet the same standard. For instance, salespeople will have to be trained on several different brands of computer hardware, as well as the Microsoft software. More important, said Hargreaves, Apple is famous for the fierce loyalty it inspires in its customers, and its employees. 'Microsoft will have a harder time getting that kind of enthusiasm out of the employees that they hire,' he said."
Full article here.
MacDailyNews Take: Paint the walls yellow, Microsoft; it's blue's complementary color.


What? You can't be serious. They have ZuneTang, Enderle, Thurrott, and all those developers, developers, developers!