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This is why your Windows-only friends, family and co-workers won't believe you or Apple about Macs; it's why they won't switch and drastically improve their personal computing experience. Microsoft has taught them, through harsh repetition, that computers often break, are unreliable, insecure, frustrating, etc.

THIS IS SO TRUE. IT MAKES ME SAD

Isn't Microsoft and Customer Satisfaction an oxymoron?

I Love Microsoft

It's the bordom, medicrocity and disfunctional software from them that makes Apple fun, happy and reliable platform to be on.

And you thought I was a troll...

I guess it's Gates, Ballmer and the whole Microsoft brigade that has the reality distortion field. People think it's a reality that computers are all un-reliable. That particular distortion was created by MS, not Steve Jobs and Apple.

Also people are given false hope of a great new OS that will drag them out of hte mire of XP but when they actually try Vista they are very often disappointed. That again is MS distorting reality via their huge marketing engine.

As far as Steve J having a reality distortion field. Well yes he is great at getting us excited about a product during his keynotes but invariably I am totally satisfied with everything I buy from Apple. I have an Apple TV now which is amazing. A network of several macs and a 5.5g iPod and all are as satisfying to use as Steve points out in his keynotes so I guess he doesn't have a RDS.

I suppose PC users that is used to working with crap could get a glimpse of his keynotes and think he is distorting reality. Their thoughts might take the following path:

"Computers are unreliable and crash a lot and are a pain to use. How can it be possible for Macs to be how Jobs says they are. reliable, powerful, secure, easy to use and dependable. Nah!! Can't be!!"

Well I have news for you PC people. Macs are all of those things and more. They are compatible too.

Get a mac and sort your lives out Windows drones!!!
Free yourself from the MS collective

{nelson}

HA ha.

{/nelson}

...the feeling of Microsoft Corp. customers is starting to edge ever so slightly toward the disappointment end of the spectrum...

Ever so slightly? Ever so slightly???? This goes beyond low expectations but rather towards high surprise that it even functions? Bonus....I can open MS word on Vista. I am sooo excited I could shit.

I really wish MDN would have accounts so I can edit my posts.

C1..you smokin wacky tabacky? I give up ...what does Nelson mean?

The character from "The Simpsons": HA-HA!

Vista is in the crapper with customers less because of low expectations than because to most people it's not even as "good" as XP. Lack of driver support and in many cases running much slower even on relatively new hardware doesn't make for a good exprerience.

The obvious "improvements" in Vista seem to consist of the ripped-off-from-Apple "Aero" look, and supposedly improved security.

Most people I'm sure don't care about Aero, and anyone but total dumbasses know you need a third party anti virus package, which negates anything as lame as what M$ included in Vista for security.

All in all, what's to like in Vista? If it came with a new computer, and you were lucky to have no problems, is it Vista or the new box you really like?

Where was I when Microsoft had any customer satisfaction?

No, but I have been into the gaffer's home brew.

Goes to show how much TV I watch.

I am still working my way through the Munster's first season on DVD.

Gotta love Heman and Lily

I thought it was Admiral Nelson.

"Drink, drink. Fan, fan. Rub, rub. Ha ha."

Buster: Here's some utterly useless trivia for you!
Martin Van Buren's look was part of the inspiration for the appearance of the "Grandpa" character on the The Munsters.

Let the market share be equal with the customer satisfaction.

Greetings from Ballmer's Uncle, he enjoys the cellar. Today he tried to press the Play button on the Zune. He had listened to all Win Me sound schemes. Then he started to yell MS DOS commands.

LIke I said in another thread:

The day Microsoft dosen't suck is the day they start making vacuum cleaners.

Ballmer's tombstone will have just one word.

"Cancelled."

Are there ANY satisfied Microsoft customers?

I doubt any would know what that means.

They're abuse victims, who see NO other way....

Windows users....classic Stockholm syndrome on a MASSIVE scale.

"They're abuse victims, who see NO other way...."

That would be one huge MA meeting!

"Hi, my name is Stan and I've been abused by a predatory monopoly." "We love you, Stan. Please tell us your story." "Hey! Could you speak up? We can't hear you in Omaha."

I sent a Windows tip to my Windows-only friends, saying that Windows fonts look lousy in Windows XP, so to make them look less lousy on an LCD screen, set up ClearType and use the ClearType tuner... the closest thing MS has to Apple's anti-aliasing which is set on by default.

Response from one of my readers, who happens to be related to me:
"You must have some Mac compatibility problems."
Talk about DENIAL !!

Dont' be so smug ! QuickTime 7.1.6 doesn't work for quite many users (can't read any videos past the 5-second mark), and I have to go through 17 steps to re-install version 7.1.5 and this involves re-installing Mac OS X completely ! My satisfaction with Apple just dropped to... 35 percent.

Reported on by MDN in April, relates to why Apple's customers, Gilles notwithstanding, are such satisfied customers.

http://www.blackfriarsinc.com/blog/2007/04/behind-scenes-why-apples-customerbase

and related to this is this TED video:

http://www.ted.com/index.php/talks/view/id/93

Enjoy!

"This is why your Windows-only friends, family and co-workers won't believe you or Apple about Macs"

Now and then MDN, your take is right on.

Well i agree Windows do suck filled with viruses and mostly spyware. Also most people buy Low quality pc from dell for $299 or $500. For $299 or $500 sold at dell they put generic motherboard ECS brand or Pcchips the worst brands of Motherboard. They want to save money. What do they expect from pc that cost so little and have hardware issues. Even Macs has its own issues with drivers and less to none issues with hardware. No OS is perfect. But Mac OS is better coming from Unix and its close to being perfect. Plus it dont have no viruses or spyware the Mac.

Great video, MacSmiley, thanks for sharing.

Well. I think M$ has been fantastically innovative with Vista. Just look at the depth of DRM entrenched in the OS! How can anyone not be really satsifeid and happy wth that? Oh, you mean people other than MPAA and RIAA execs. Sorry about that, Chief.

Amazing timing for me with this article. I literally did a search for customer satisfaction after VISTA. I am both a Mac and PC user (result of the business world). I just last week bought VISTA to upgrade my pc. I bought the "signature" Ultimate version. 3 hours to "upgrade" 3 retries and countless hours later including 2.5 hours on the phone with Dell resulting in my calling MS to send the software back for refund. None of it made sense, all of the system searching and "fixes" required more tech savy than any general user should have to know, and I thought that was the point of VISTA. Bill should not put his name on it as far as I'm concerned.

You are an expert at twisting words article man. Microsoft products work great, if Apple is so much better than microsoft why does it control the comping industry even though Aplle came out with the first visual OS.

Your stupid