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Microsoft’s Windows Vista: Your Frustration. Our Fault.
Wednesday, January 30, 2008 - 08:19 AM EST

"Microsoft released Windows Vista to the world one year ago with ads likening the new PC operating system to such awe-inspiring moments as the first American spaceflight and the fall of the Berlin Wall," Todd Bishop reports for The Seattle Post-Intelligencer. "Charles Walling just wants it to work with his printer."

Bishop reports, "The retired Seattle warehouseman has spent hours on the Dell tech support line, installed all the drivers and, yes, double-checked all the cords and plugs. No luck. The cause of the problem isn't clear, but Walling knows one thing: The same printer worked with Windows Vista's predecessor, Windows XP.

"'You can see the frustration,' Walling said this week, sitting at his desk after Windows Vista displayed an error message in response to an attempt to print," Bishop reports.

Bishop reports, "Microsoft Chairman Bill Gates recently called Windows Vista the 'best new product of the year.'"

Bishop reports, "A year after its glitzy retail launch, Windows Vista has developed a reputation as a source of frustration for others. The effects of that reputation are apparent in the habits of PC buyers. At the computer store Quidnunc in West Seattle, for example, owner Bill Hibler estimates that 40 percent of people ordering computers through his shop still ask for Windows XP."

Bishop reports, "Walling, the retired Seattle warehouseman, moved to Windows Vista when he bought a new PC last fall. Despite the problems he has experienced, he's sticking with the operating system, figuring it would be too much hassle to go back at this point. He still hopes to fix his printer compatibility problems. In the meantime, how does he print out his documents? 'I don't,' he said."

Full article here.

[Thanks to MacDailyNews Reader "Rob" for the heads up.]

MacDailyNews Take: The combination of "Stockholm Syndrome" and "cognitive dissonance" produces a victim who firmly believes the relationship is not only acceptable, but also desperately needed for their survival.

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Jan 30, 08 - 08:30 am Comment from: StreetTool

This will all be fixed when the "successor" to Vista comes out in 2011..........

Jan 30, 08 - 08:38 am Comment from: Macaday

Even Microsoft-promoting Information Week has accepted that downgrading to XP is a fact of life. Read the comments and you see newer computers cannot do that even!

http://www.informationweek.com/news/showArticle.jhtml?articleID=205101355

Bill Gates is not of this planet if he really thinks it's the product of the year...

Jan 30, 08 - 08:43 am Comment from: paladin

this is not that different from XP according to the dim recesses of my memory. Before SP1 (or was it SP2) it was unusually awful and people hated it. I remember having support discussions along the lines of "wait for SP1 before installing" with XP.

Just another beta software OS release.

On the other hand, 10.5 rocks. grin Out of the box.

Jan 30, 08 - 08:50 am Comment from: Chuck U Farley

What is worse, the fact that he is using Vista or that he runs it on a Dell?

Jan 30, 08 - 08:53 am Comment from: ChrissyOne

When I upgraded from Tiger to Leopard, I did not have to load one single driver update, and had only one application update, which automatically loaded (Soundbooth).

That's it. Everything worked. Exactly as it should. Period.

---

That's all I have to say about that.

Jan 30, 08 - 08:59 am Comment from: Zork

The ability to print has been an integral part of personal computing since the very beginning. I was 6 years old, and could setup my dot matrix printer from my Commodore 64, no problem. I would understand if he was trying to use a series of advanced technologies, like "Back to my Mac", but printing? Oh, and for what it's worth, Back to my Mac works great.

Jan 30, 08 - 09:00 am Comment from: Old Mac Man

Strip Vista of unwanted crapola to make it faster and better. But just remember you can only polish a turd so far, it's still a turd.

Free vLite

http://www.vlite.net/

I feel sorry for you by the way.

Jan 30, 08 - 09:02 am Comment from: OpJ

My father in law has an HP all in one printer/scanner/fax that he bought only a year before he got his mac mini.

HP still hasn't released a Leopard compatible driver for the scanning portion of the machine, which was his whole point in getting the thing.

I wouldn't brag too much about Leopard re: drivers.

Jan 30, 08 - 09:02 am Comment from: silverhawk

C1
You should help out that retired warehouseman in Seattle get the proper computer and OS! Isn't he in your stomping grounds?

Jan 30, 08 - 09:02 am Comment from: JoshtheiMacGuy

What are these people doing? I know a number of people who use Vista and it works fine for them. In fact, I don't know any Vista owner who has had any significant problem with the operating system. On the other hand, Leopard has fouled up Adobe PhotosShop's crop tool and it won't remember the settings I enter into the boxes. What a mess!!!!

Jan 30, 08 - 09:03 am Comment from: Connor MacBook

The funny part is, Windows suffering is more enjoyable on a Mac!

Jan 30, 08 - 09:05 am Comment from: silverhawk

Or is that "champing" grounds?

Jan 30, 08 - 09:12 am Comment from: Old Mac Man

HP still hasn't released a Leopard compatible driver for the scanning portion of the machine, which was his whole point in getting the thing.

I wouldn't brag too much about Leopard re: drivers.


It's not Leopard, it's HP integrating software with the scanner drivers.

Brother does the same thing and so does Cannon I beleive.

It's just hardware makers wanting control over their own operating system.

Holy cow, where did I hear that before?

Jan 30, 08 - 09:13 am Comment from: Zune Tang®

Cry me a river. This guy sounds like a MAC user with his "just wants it [Vista] to work with his printer" nonsense.

I submit ChrissyOne's insane statement "That's it. Everything worked. Exactly as it should. Period." as another example of the MAC lemming mentality. If you sissies bought a real computer you'd be hacking registries and getting to know the fine folks at Dell tech support. The gang at Acer are pretty cool too. It's part of the process and it's what power users do. If you can't run with the big dogs stay on the porch.

You MAC sheep are big fat babies.

Your potential. Our passion.™

Jan 30, 08 - 09:13 am Comment from: qka

And this from a Seattle newspaper, Microsoft's own backyard!

Jan 30, 08 - 09:14 am Comment from: Jay-Z

@ JoshtheiMacGuy

What version of Photoshop are you using? I have had no problems with CS3 on my Mac Pro under Leopard.

Jan 30, 08 - 09:19 am Comment from: JoshtheImacGuy

Jay-Z , I am using PS3 the latest version. And it is a known problem. Adobe admits it and has publicly stated that the fix will come from Apple via Leopard. Very strange. I am not going to jump ship to Windoze having just bought my first Apple machine ever. But, the idea that Vista is full of problems while Leopard 'just works' is nonsense. Vista works for most people I know. And Leopard has had its share of problems. Apple does seem to fix Leopard problems faster than MS fixes Vista problems, that is my impression.

Jan 30, 08 - 09:21 am Comment from: HotinPlaya

"Genovese, who has become known as the "Vista Mom" because of the exchange, said her experience taught her several rules of thumb -- including the need to wait for a Windows version's first big "service pack" update before adopting it, and to buy a new PC with the new operating system, rather than upgrading an existing machine."

Best rule of thumb!
Switch!!!!!!!!!!!!!!!!!

Apple should offer a 30 day trial period

Jan 30, 08 - 09:28 am Comment from: @ Zune Tang®

"...getting to know the fine folks at Dell tech support ...it's what power users do"

Zune Tang: you are loosing your touch. Before, you could make me believe that you actually believed all the things you said (even if those things were stupid; stupid but funny). But what you said today is like a bad Adam Sandler joke.

Jan 30, 08 - 09:36 am Comment from: joey

OK, Let me explain this to you Mac people in a simple way so you can comprehend: when MS releases an OS, they have to make sure it works with gizillions of different hardware. Apple has it easy, they make both the software and hardware. Obviously the exprience is going to be smoother.

Jan 30, 08 - 09:37 am Comment from: Mr. Peabody

@joey - No duh dude.

And I really love the headline.

Jan 30, 08 - 09:39 am Comment from: TexasAg03

When I upgraded from Tiger to Leopard, I did not have to load one single driver update, and had only one application update, which automatically loaded (Soundbooth).

I'll do you one better. When I upgraded from WinDUHs XP to OS X (Tiger), I didn't have to install ANY drivers. Everything worked, even the seven year old scanner that required a driver reinstall every two months with XP. As a matter of fact, everything not only works, it works better and I have had no problems to date.

Jan 30, 08 - 09:43 am Comment from: dean

"a bad Adam Sandler joke."

That statement is redundant, Adam Sandler joke always equals bad.

Jan 30, 08 - 09:46 am Comment from: hey joey

You kind of make a good point grin

Great reason to go with Apple.

Jan 30, 08 - 09:47 am Comment from: Heh

MSFT

You're ticked off. We're upticked.

Jan 30, 08 - 09:50 am Comment from: opie

@ Zune Tang®

I see you are still screwing Dell users with Vista.

Jan 30, 08 - 09:51 am Comment from: Beryllium

When I upgraded to Leopard the installation itself went smoothly enough, but unfortunately everything does not work as it should.

Here's the list. I tried to report these to the mother ship, but finding a place to submit them on Apple's site is an exercise in frustration itself.

- iCal does not assert alerts
- Mac Help crashes
- Energy Saver schedule: auto-starts in AM, but cannot get past screen saver (spinning beach ball)
-iChat does not work, but Skype does
- annoying PubSubAgent permission request interruption
- system alerts not spoken as set in preferences
- Mail sometimes fails to sound alerts
- Mail sometimes sounds alerts for outgoing rather than incoming messages
- Sound preferences will not retain setting for ambient noise reduction (keeps shutting it off)

I'd appreciate knowing if anyone else has encountered these problems. And I sure hope 10.5.2 fixes them.

Jan 30, 08 - 09:58 am Comment from: Mark

Vista sounds a lot like VD: people are excited by the prospect of a great experience, then they get f*cked and spend lots of time and anxiety trying to get rid of their problem.

Another analogy that might work is Hotel California.

Jan 30, 08 - 10:07 am Comment from: Mark

@Beryllium

Did you try to install Leopard over Tiger or Panther, or did you do a clean install? I know it's a pain to do a clean install and have to reinstall all your applications and files, but you wind up with a cleaner, leaner system without inheriting the little incompatibility problems that result from something as important and all-encompassing as a system upgrade over the prior version.

When I've installed systems in the past, I've always wiped my system drive clean, then reinstalled the system, then all my apps. Yes, again, it is a nuisance, but in addition to avoiding the type of issues you've described, I've noticed that my overall performance improved.

If you have a new Mac with Leopard preinstalled, or did a clean install, then I'm not sure what to say other than to try another installation. If the problems persist, yeah, call Apple and get some answers.

Jan 30, 08 - 10:08 am Comment from: The Big Mac!™

@ joey:
Yes Apple makes the OS and the computers to run it on so in that respect it's a smoother experience. However they don't makes the hundreds of peripherals that work with the Mac like mp3 players (except iPod), printers, hard drives, scanners, routers (except Airport), RAM, graphics cards, processors, etc. So they still need to make sure it works with all those things too.

@ Zune Tang:
Once again you make me laugh man. Spewing the same crap over and over again. You are losing your touch. It's pretty sad to see you believe your own hype like that. But hey it's your loss if you want to continue in your little Windows world kissin Bill Gates ass.

Your loss. Our Gain!

Jan 30, 08 - 10:10 am Comment from: British Mac Head

@Zune Tang

You have done it now dude, you have let the cat out of the bag. No self respecting Windows troll would admit that they have to learn how to hack registries or spend so long on PC makers support lines to get things done in Windows as an advantage. I now totally believe you are a Mac user having a laugh and will never ever believe you prefer Vista or the Zune.

So, own up. Who are you really? I bet you post as two different people on here don't you?

Jan 30, 08 - 10:22 am Comment from: ron

@OpJ, "
My father in law has an HP all in one printer/scanner/fax that he bought only a year before he got his mac mini."

Get him Vuescan, it'll work.

http://www.hamrick.com/vsm.html

Jan 30, 08 - 10:29 am Comment from: jg2000

@ Zune Tang

HAHAHAHAHA! I told you that you would fizz out. it's over Johnny........IT'S OVER! Time to pollute a new message board.

Jan 30, 08 - 10:30 am Comment from: ken1w

Microsoft should take yet another play from Apple's playbook. Instead of releasing Windows XP Service Pack 3, repackage it and add a few cosmetic changes to make it look new and different from XP, and market it as "Windows 7." Then throw out the bloated Windows source code, decide what to do next, and create a usable successor to both Windows XP and Windows Vista. Hey, it worked for Apple with Mac OS 8.x and 9.x, which could reasonably have been called System 7.7 and 7.8. That marketing move gave Apple time to create Mac OS X.

Jan 30, 08 - 10:30 am Comment from: adrianofaustin

With some posts, the fact that Zune Tang is satire is more obvious.

Jan 30, 08 - 10:53 am Comment from: almux

Soon, Zune Tang will be the last M$ vista user in the world. Great though: he will have acheived at least that (anti-) fame in his life! |o|

Jan 30, 08 - 11:00 am Comment from: Pete

Why do you fail to see the bright side in Mr. Walling predicament?
He will save a lot of money not using ink and paper, and he will help save the environment. Obviously, printing stuff is not a requirement. Otherwise, he would not have decided to stay with Vista, or he would have bought a new printer.
I can see Al Gore recommending Vista now! It's good for the environment.

Jan 30, 08 - 11:17 am Comment from: Ampar

Some of the comments to the original article are priceless. Stockholm Syndrome, indeed.

"Computers are trouble. That's almost a given, if you venture beyond email, and there's bound to be trouble regardless of what operating system is used."

"I'd actually prefer to use Mac, but I use specific software for my business that only comes on Windows and there is no suitable Mac facsimile."

"It's a question of the subtle reasons why you would choose an operating system: Vista comes with a killer version of Texas Hold 'Em."

"Windows Vista is a complete stillborn TURDE. And no, I am not an Apple user. Just a regular guy who has wasted HOURS of time trying to do routine things since I was unfortunate as to buy a laptop with MS SINKING TURDE aka Windows Vista."

Jan 30, 08 - 12:44 pm Comment from: cuz i'm the taxman

back when I did Windows support for a living, it was kinda fun to hack the registry and edit startup files, boot into safe mode, uninstall/reinstall drivers etc. It took a lot of training to do that job. I realized I didn't have to do that if someone wasn't paying me so I bought my first Mac in 1999. Life has been good since. It really is the Stockholm Syndrome. And as Zunie noted, it is part of the process of being a power user to have to muck around in Window's innards to make it function, a badge of honor if you will. And the average schmuck thinks that is just how computers are. It was actually confusing at first using a Mac, cuz it didn't have any of the problems or stupid work arounds to mess with like Windows does with its Uninstallers and driver downloads etc.

Jan 30, 08 - 01:04 pm Comment from: Beryllium

@Mark
Thanks for your reply. I did not do a clean install. I've never had to do so with past OS X releases. I do not relish going back to do so, though Time Machine takes some of the bite out of it. The real pain is the non-Apple applications, widgets, etc. Keeping track of them is a major pain. Maybe there is an application to keep track of applications?

Jan 30, 08 - 01:27 pm Comment from: cartoonasaurus

Leopard DOES have bugs using Photoshop CS3. The crop tool, the selection tool, pretty much every tool with a text entry box. This problem is TINY compared to using Photoshop CS3 using Vista, where a bug of gigantic proportions exists that cannot remember print settings between images!!!! Both of these are known issues. Advantage: Mac.

Jan 30, 08 - 01:44 pm Comment from: ericdano

Looking back, OS X has been known to have issues when new versions of it come out. I'm still using 10.4 because ProTools does not work on 10.5. Regardless, for the average user, the difference between Vista and OS X is that Apple actually seems to address issues faster than Vista. 10.5 is already at 10.5.1, and a 10.5.2 is expected anytime. Vista? Who knows. Some fabled service pack is coming. I'm surprised that Vista does do smaller, more frequent updates to deal with problems.....

Jan 30, 08 - 01:47 pm Comment from: Digital Mercenary

@Mark and @Berylium,

If you do an archive install you will get a clean system without having to re-install a lot of apps. There are some prefs that don't get copied but that's about it. Never ever do an update install even if you have nothing but Mac apps on your system.

Digital Mercenary

Jan 30, 08 - 02:32 pm Comment from: Little Neddie

"He still hopes to fix his printer compatibility problems. In the meantime, how does he print out his documents? 'I don't,' he said.""

How green is Vista!!! How many trees is it saving! Microsoft make some awesome products (removes tongue from cheek, gets back to nutting out Zeller's congruence law....)

Jan 30, 08 - 02:43 pm Comment from: Mark

@Beryllium

I don't know whether there is an application that keeps track of applications. What I've done is put my application and Utility folders in list view, taken screenshots of them and printed them. When it came time to reinstall, I've gone down the list. Actually, I usually install my Adobe and Microsoft applications first, then everything else. Unfortunately, I usually kill a weekend doing this, but the piece of mind I get is worth it.

I currently have a new Macbook and will be receiving my Mac Pro (ordered it about a week ago) in the middle of next month, so I won't be doing a clean install for a while.

Part of my job is application tech support, and whenever anyone calls with some weirdness going on with their computer I always tell them, "Reboot. If the problem persists after the reboot, call me." About 90% of the time I never back from them. Doing a clean install is the equivalent of a reboot, just on a much grander scale.

So, as big a pain as it is, that's what I'd suggest. And it's what Apple tech support will suggest if all else fails.

Good luck.

Jan 30, 08 - 02:48 pm Comment from: Ryan

I work in IT and can testify to the compatibility nightmares associated with Vista. Microsoft would have you believe that they are all the fault of third parties who are too lazy to update their drivers, but guess what? Many of Microsoft's own existing products don't work properly with Vista.

I ran into this one just the other day: http://support.microsoft.com/kb/922706

OK, so to fix it, I can either install Windows Server 2008 (which isn't even available as a final release yet) and spend a bunch of time back-hacking pieces of it into Server 2003, or I can try to find the referenced "hotfix". Yeah, good luck with that one. (I finally did get it, but let's just say it wasn't through any publically-available channel). And even then, we found that Vista still won't work right with this product unless changes are made to the IE security zone settings and trusted root certificates on every client.

This is by no means the first problem like this that we've found with Vista. Microsoft's knowledgebase is full of articles about how "X and Y" won't work with Vista, and that the solution is to upgrade all your servers to Windows Server 2008 (actually, many of them still say "Longorn Server" because they've been promising fixes for all this stuff before it even had a shipping product name). You've got to be kidding me!

It's almost like MS is TRYING to take all the IT people who are in their pocket, giving them guaranteed market share, and do everything possible to alienate them.

If I were a MS shareholder, I'd be selling as fast as possible right now.

Jan 30, 08 - 06:54 pm Comment from: re HP All in One scan problems

"My father in law has an HP all in one printer/scanner/fax that he bought only a year before he got his mac mini.

HP still hasn't released a Leopard compatible driver for the scanning portion of the machine, which was his whole point in getting the thing.

I wouldn't brag too much about Leopard re: drivers."

I have an all in one from HP which never scanned from the printer end of it, even with Tiger. Never use the SCAN button on the printer. To scan, put the document in the printer and then use Spotlight to find HP Scan. Use the scanning prompts on your Mac's screen, not on the printer itself. This has worked every time on all of my Macs using both Tiger and Leopard. One other thing: to scan, I have to unplug my printer from Airport Extreme and plug it directly into the Mac I am using (or a hub connected to ONLY that Mac); but that was the same with Tiger, too.
Printing, however, works perfectly on all Macs via Airport with both Tiger and Leopard.

Jan 30, 08 - 06:58 pm Comment from: Canuck

@OpJ:
re: My father in law has an HP all in one printer/scanner/fax that he bought only a year before he got his mac mini.

I use Apple's bundled Image Capture app for my scanning. Seems to work on most scanners. Look in your Applications folder and give it a try!

Jan 30, 08 - 10:43 pm Comment from: @PoonTang

You turn me on, baby! Shake it like you mean it, or don't; it's all good. ~Studolicious

p.s., that's not really my name.

Jan 31, 08 - 01:51 am Comment from: ?what?

seems to me that vista jsut wanted to be windows MEII

Jan 31, 08 - 05:31 am Comment from: maccam

@Zune Tang

getting to know the fine folks at Dell tech support. The gang at Acer are pretty cool too

..aah, so that's what 'Back to the Social' is all about.

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