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Warning: iTunes update may make store credit ‘temporarily unavailable’
Friday, November 21, 2008 - 11:13 AM EDT

"A frustrating fault within Apple’s newly-released iTunes update has been identified," Jonny Evans reports for Distorted-Loop.

"iTunes users who have credit in their iTunes account from a gift card or voucher need to be warned that this credit may disappear once they have installed the update," Evans reports.

MacDailyNews Note: Apple's dialog box reads: Due to a problem with the iTunes Store, your store credit balance is temporarily unavailable for use in purchasing music; you may continue purchasing using a different method of payment.

Full article here.

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Nov 21, 08 - 12:20 pm Comment from: Marco

What happened to the beta testers?

Nov 21, 08 - 12:36 pm Comment from: Jay-Z

This is a pretty big issue with the holidays coming up. Needs to be resolved ASAP.

Nov 21, 08 - 12:40 pm Comment from: Scott

Same issue for me this morning, and when I tried again at work it was there. So when i get home it better show up.

Nov 21, 08 - 12:45 pm Comment from: R2

We are the beta testers, Marco.

Nov 21, 08 - 12:54 pm Comment from: jake

Anyone else receive an error message saying it couldn't complete operation while updating iTunes - even though it did update?

Nov 21, 08 - 01:07 pm Comment from: theloniousMac

actually this was not caused by the update. It happened to me and I had not applied the update. It started happening around 1:45 AM. I tried applying the update after I started getting the error, but that did not fix it.

Nov 21, 08 - 01:20 pm Comment from: Wingsy

Happened to me yesterday evening and again early this morning, before the update. After the update everything was fine. Funny that Apple says the update caused it when for me the update fixed it.

Nov 21, 08 - 01:46 pm Comment from: thethirdshoe

Maybe Apple updated their end of things and that caused it.

Just blowing smoke. cheese Who knows?

Nov 21, 08 - 02:03 pm Comment from: E-Mail Apple

It's a shame people make a huge fuss over the littlest things. I'm sure Eddie Cue and company are working on the problem.

This would be a story if Apple said "well it's not our fault... go fish." But it's not. Shit happens. Computers aren't 100% reliable. If you're having problems, send them e-mail. Is it an inconvenience? Sure. Life threatening? No.

As with any support problem, it would probably help them to know your iTunes e-mail ID, and whatever else you were doing at the esame so it's connected to a certain server cluster or whatever they can find the problem faster. More data is always better but bitching anonymously on foruma isn't going to solve the problem.

Nov 21, 08 - 02:24 pm Comment from: Cubert

Seems this is a temporary problem with the iTunes Store and not the update.

Nov 21, 08 - 02:52 pm Comment from: G4Dualie

I experienced no problems whatsoever. My Touch now has the 2.2 update as well.

Nov 21, 08 - 06:06 pm Comment from: @Steves butt monkey

"It's a shame people make a huge fuss over the littlest things."

If Microsoft was losing peoples Zune Points you'd be screaming like a stuck pig about how incompetent they were.

Nov 21, 08 - 09:10 pm Comment from: MacSmiley

Safari 3.2 still isn't 100% for me, thus, I am very hesitant to put my 21 cent credit on the line by updating iTunes.

Nov 22, 08 - 06:34 am Comment from: Raymond

@@Steves butt monkey

What's a Zune?

Nov 22, 08 - 10:20 am Comment from: @butt monkey two

"What's a Zune?"

Its an mp3 player very like an iPod. The one major difference is that if you upgrade the software, the credit you had in your account is still available.

Nov 22, 08 - 02:57 pm Comment from: Sandy

FYI - The credit comes back after restarting your computer...at least it did for me.

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