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Yankee Group: Windows Vista to alienate business with disruptive security features
Tuesday, May 09, 2006 - 11:55 AM EST

"Vista's new security features will make for such a disruptive user experience that business users might want to steer clear of the operating system for the time being, according to Yankee Group... the new features will make it difficult for many enterprises to upgrade their users, because of usability issues. One problem is that features such as User Account Control, designed to reduce the impact of attacks by limiting users' privileges, are likely to irritate users and IT administrators," Matthew Broersma reports for Techworld.

"'Although the new security system shows promise, it is far too chatty and annoying,' wrote analyst Andrew Jaquith in the report. He said many people using the tools have said they deliver unnecessarily repetitive messages, have a patronizing feel and interrupt administrators' work patterns," Broersma reports.

Full article here.

Paul Thurrott writes for SuperSite for Windows, "Modern operating systems like Linux and Mac OS X operate under a security model where even administrative users don't get full access to certain features unless they provide an in-place logon before performing any task that might harm the system. This type of security model protects users from themselves, and it is something that Microsoft should have added to Windows years and years ago... In Windows Vista, Microsoft is indeed moving to this kind of security model. The feature is called User Account Protection (UAP) and, as you might expect, it prevents even administrative users from performing potentially dangerous tasks without first providing security credentials, thus ensuring that the user understands what they're doing before making a critical mistake. It sounds like a good system. But this is Microsoft, we're talking about here. They completely botched UAP."

"The bad news, then, is that UAP is a sad, sad joke. It's the most annoying feature that Microsoft has ever added to any software product, and yes, that includes that ridiculous Clippy character from older Office versions. The problem with UAP is that it throws up an unbelievable number of warning dialogs for even the simplest of tasks. That these dialogs pop up repeatedly for the same action would be comical if it weren't so amazingly frustrating. It would be hilarious if it weren't going to affect hundreds of millions of people in a few short months. It is, in fact, almost criminal in its insidiousness," Thurrott writes. "...the dialogs stack right up, one after the other, in a seemingly never-ending display of stupidity. Indeed, sometimes you'll find yourself unable to do certain things for no good reason, and you click Allow buttons until you're blue in the face. It will never stop bothering you, unless you agree to stop your silliness and leave that file on the desktop where it belongs. Mark my words, this will happen to you. And you will hate it."

Full article here.

MacDailyNews Take: We won't hate it, Paul. We'll be using Mac OS X Leopard, not a "amazingly frustrating... sad, sad joke... almost criminal... botched" copy of it. The real "sad, sad joke" is that Microsoft seems to have convinced so many that they need Microsoft in order to partake in personal computing. More people would be far better off if they had fewer or no Microsoft products anywhere near their computers. Tell that to most people and they'll look at you with mouths more agape than usual, but it's a fact. 100% Microsoft-free and loving every minute of it.

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Related article:
Defending Windows over Mac a sign of mental illness - December 21, 2003
Mac users should not buy Microsoft software (or hardware) - May 16, 2003

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May 09, 06 - 12:15 pm Comment from: G Spank

Let's just hope MS keeps up the bad work.

May 09, 06 - 12:19 pm Comment from: wandering joe

I want to try it, just so I can see how lucky I am.

May 09, 06 - 12:20 pm Comment from: maczealot

I have always been impressed with the sheer stoicism and patience of Windows users.

May 09, 06 - 12:23 pm Comment from: dogfriend

"It's the most annoying feature that Microsoft has ever added to any software product, and yes, that includes that ridiculous Clippy character from older Office versions"

Then it must be really really bad. They better fix it, or even the rabid MS fanboys won't use it. That would be too bad.

May 09, 06 - 12:25 pm Comment from: Uncle Fester

with mouths more agape than usual...

Harsh? Maybe, but also true.

MDN MW: "thought" (All it takes is a little bit of thought to see the light.)

May 09, 06 - 12:30 pm Comment from: Jeff

I am really looking forward to seeing this. I can't believe a company could do something so retarded, but after all, this is Microsoft we are talking about.

May 09, 06 - 12:37 pm Comment from: Metryq

"a few short months"?

May 09, 06 - 12:42 pm Comment from: Al

I know this is a bit off subject...but I was in CompUSA the other day and ran across an Intel iMac running Windows. It was just plainly wierd, kind of disturbing, and rather sad. I always liked the Mac corner that CompUSA had, now it's being infected slowly by a virus. Literally.

May 09, 06 - 12:44 pm Comment from: Ryan

I think Microsoft should patent the "stacking/repeating dialog boxes" concept. It's definitely a hallmark of using their software.

My personal favorite is clicking the cancel button on something in progress, then getting an error message (or 3) stating that it couldn't be completed. LOL

May 09, 06 - 12:46 pm Comment from: It's only a problem

for the first week or two.

Then you learn new habits and just pretty much OK every request, and get used to typing your password when asked.

Once you're in the new groove, you can cut through the new security messages without taking too much time to read every one.

They are annoying, but they make Vista secure and virus-free like Macs.

Kudos to Mac for getting their first, but next year Windows will join you!

May 09, 06 - 12:47 pm Comment from: matt

ahahahahahaha

May 09, 06 - 12:47 pm Comment from: theNewMacDude

This is what happens to a company that has gained market share unfairly. You know, like the guy that gets away with cheating until they can't anymore and finally fail miserably.

This is Microsoft. They must compete now and obviously don't have the talent to do so. Back in 2000-2001 when tech was in a downturn, Steve Jobs said the only way out is to innovate your way out. Apple has done so, Microsoft hasn't or more truthfully....can't.

May 09, 06 - 12:51 pm Comment from: Ryan

"Then you learn new habits and just pretty much OK every request, and get used to typing your password when asked."

And sooner or later, you type it when you shouldn't have and it's welcome back to virusland.

May 09, 06 - 12:53 pm Comment from: Gladiator

The scary part comes when MS starts trying to backpedal and bolt-on things AFTER the deisgn is done--to try to make this rat's nest a little easier. Bloat on bloat. JUST what you want in terms of security features!

They'll end up making mistakes and adding security holes just from trying to "fix" the usability problem, and they'll end up with neither security NOR usability. They sure don't change their ways. Complex code for no reason, complex for the user for no reason.

And the boat's too big to change course now.

May 09, 06 - 12:55 pm Comment from: lbuschjr

The irony of it all is that if these dialogs are this disruptive, IT staffs will be under immense pressure to simply give all users security clearance logins (i.e., simply make them Administrators) so they don't have to spend all their time fielding phone calls about the next dialog box to pop up. So this "grand scheme" of Microsoft's to add/increase security will actually backfire, and more users will have full access to the system just to avoid Clippy flashbacks.

May 09, 06 - 12:58 pm Comment from: Eric

Cue ad:

"I'm a Mac, and I'm a PC"

Mac "Hey, PC, what's with the handcuffs and chains and the suit of armor?"
PC "Oh, this is my new UAP. It keeps me safe from all those 'hackers' and stuff out there"
Mac "But isn't it hard to do regular things? Like if you want to run a movie or listen to iTunes?"
PC "No no, not at all. I just need to find the three different keys..." trys to reach keychain on belt, but falls to the floor
Mac "Um, let me go get IT for you.....I think they have a can opener or some WD40 that you can use...."

May 09, 06 - 01:01 pm Comment from: jay

What M$ will probably do in a future build of Vista is to incorporate a check-the-box overide to this annoyance that will in effect cripple any safeguard at all.

May 09, 06 - 01:09 pm Comment from: Spark

Paul: Now THAT was good read!

May 09, 06 - 01:12 pm Comment from: Macfanboy #12

mdn: "100% Microsoft-free and loving every minute of it."

Aren´t your website servers non-Apple?

May 09, 06 - 01:12 pm Comment from: Artisticulated

And a smile goes out to Eric for best homegrown ad idea I've seen yet.

cheese

May 09, 06 - 01:13 pm Comment from: A Future Switcher

"Although the new security system shows promise, it is far too chatty and annoying..."

The Return of Clippy?

May 09, 06 - 01:14 pm Comment from: Market Forces

IT managers see this and love it. A bigger budget, bigger office, more staff, a pay raise.

IT managers love Microsoft. You guys just don´t get it.

May 09, 06 - 01:18 pm Comment from: iSteve

"Vista's new security features will make for such a disruptive user experience that business users might want to steer clear of the operating system for the time being"

For the time being? I think MS is doing a fine job of making sure everyone steers clear of Vista...

May 09, 06 - 01:20 pm Comment from: Big Al

They laugh at Windows users for having Stockholm Syndrome and falling in love with Windows the way people who are kidnapped fall in love with their terrorist kidnappers,

But where would Mac users be without Microsoft to kick around.

I mean besides having the world's greatest operating system.
And the worlds best software.
And the best designed hardware.
And easiest system to use.
And the lowest total cost of computer ownership.

Oh, never mind.

May 09, 06 - 01:24 pm Comment from: wonderboy

Eric: Great ad concept! I'd love to see it!

May 09, 06 - 01:34 pm Comment from: dogfriend

Eric:

You can't run that ad yet. Windows XP lets you run viruses, adware and spyware with no problem or notification. You will need to wait until Vista is released to run your ad. You should hold off on filming because MS might change the name of Vista again before it is released.

Good concept though!

May 09, 06 - 01:56 pm Comment from: M

A gawky, powerless young boy — heir to a banking tycoon — grows up to balance the cosmic playing field by vanquishing, then stealing from the middle-class and with deductible generousity gives it to the poor.

I shall forever be in awe of, SuperGeek — The Noble.


- - -

On the hero's tomb is written
Not what he was, but what he should've been
And nothing you can do will change the circumstances
Just a mild infuriation with statistics of sin

May 09, 06 - 01:58 pm Comment from: Norm

Hello All,

Interesting comments, but. . . . you should read his full article. It is so full of hate, dislike, etc.
But. . and here is the great part . . . if you read the first 4 articles in the series, Paul goes from "But Microsoft has pulled a fast one. The February CTP isn't just good, it's great. In fact, I'm feeling better about Windows Vista than I have in a long, long time." to the simmering hate.

The funny thing is that he seems to run either hot or cold. He either loves MS and Vista or hates it. He just can't seem to make up his mind. And when he compares Apple OS to anything MS, its a begrudgingly attempt to make Apple look less good.

Afterall, there just seems to be no way he can make Apple look bad, even in his warped version of the world.

I am just so so glad . . . . that I am not him. grin

N.

May 09, 06 - 02:19 pm Comment from: Zeke

"Then you learn new habits and just pretty much OK every request, and get used to typing your password when asked. Once you're in the new groove, you can cut through the new security messages without taking too much time to read every one."

I rest my case. This is EXACTLY how user protection will be defeated. Pop up a similar looking, but phoney window that OKs installation of the virus/adware/etc. Lovely.

May 09, 06 - 02:32 pm Comment from: Rainy Day

Windoze Users: an amazing cult of masochists caught in a bizarre nightmarish world.

Oh well!

May 09, 06 - 02:38 pm Comment from: spyinthesky

Zeke I think the scariest part of all this and proof that Windows is unprotectable no matter what the technology actually does (except perhaps incorporate a boxing glove on a spring) is that this contributor didn't see even the slightest hint of irony in his post.

Funny but Thurrott seems to be so much more bilious against Microsoft since he sold his Intel Mac.

May 09, 06 - 03:00 pm Comment from: JOHN

This is a real issue under windows now though too. I sent a client a file today that I had worked on for them only to get an email back that "Outlook would not let them open the file because it thought it was a virus". !!!

wTF?

May 09, 06 - 03:16 pm Comment from: blucaso

I have one word for every Vista user, which I shall repeat every time one of these dialog boxes pop up in their faces:

Ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha *cough*

smile

Seriously, having used Windows XP for a short time, I thought the number of constant interruptions when you were trying to work was bad enough (most not in response to anything you were actually doing) - but Thurrott says this is much worse? And worse than CLIPPY?

ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha

May 09, 06 - 03:30 pm Comment from: Manu

@Eric, Great concept indeed! wink

@spyinthesky, actually Paul sold his G5 iMac because he "REALLY lacked the ability to run windows on it", just days before Apple released the iMac Core Duo... if I remember correctly.
Isn't destiny BRILLANT?

May 09, 06 - 04:23 pm Comment from: Windokay

The security stuff in Vista can be turned OFF. It's optional. If you don't like it, don't use it. You know, like choice? Freedom? As opposed to Apple that hates choice and freedom.

Vista has the perfect solution. A rock-solid impossibly secure virus-proof default state, but if you want ease-of-use (that makes Leopard seem like DOS) then you just turn those things off. A couple clicks and bingo.

Aren't Mac users always going on about "secure default state?" Well Vista has that! And turning the security off is so easy even Apple should be jealous. Best of both world.s

May 09, 06 - 05:20 pm Comment from: dogfriend

Windokay

The difference between OS X and Windows security is that OS X is still usable running as a least priveleged user while Windows is not.

So I will choose OS X over vaporware.

May 09, 06 - 05:26 pm Comment from: maczealot

Thurrott calls Microsoft’s faulty five-year effort to release a functional and promised commercial version of Vista “abysmal”. Now that Thurrott finally recognizes Microsoft’s inadequacies he wants to play the role of superior pundit and inform the rest of the world what has been common knowledge for years. Thanks, Paul, for restating the obvious.

Thurrott’s recent epiphany tells us much more about him than it does explain Microsoft’s failures. Paul’s dismay over Vista’s delays and deficiencies suggests his earlier faith in Microsoft was neither justified nor reasonable. Well, Paul, folks, here at MDN and other Mac sites, have been repeating for years what you have failed to observe until now. Your belated “analysis” only serves to emphasize your previous bias and prejudice. Don’t expect much congratulation from the Mac crowd now.

May 09, 06 - 05:35 pm Comment from: kenh

"The security stuff in Vista can be turned OFF"

uh.............ok

is that something you really want to do???? am I missing something here, or did I miss the irony alert?

You think trading off security for ease of use is ok? I am usually good at spotting ironic humor, but.....

May 09, 06 - 05:41 pm Comment from: kenh

to clear up my last post;
to have to make a choice between security and ease of use is not a choice at all!

May 09, 06 - 06:47 pm Comment from: Brad T

Yeah, so VISTA will have the best of both worlds:

The user can choose either:
1/. Security on, but completely unusable; or
2/. Security off, virus infected and insecure - again completely unusable.

Yep, all Mac users must now bow to Microsoft's superior product offerings, and we must all admit defeat by the superior intelligence of "Windokay".

Oh...my...god...
(feints in disgust at the new Guinness record for stupidity)

May 09, 06 - 07:41 pm Comment from: fsck ms

From the article:

they deliver unnecessarily repetitive messages, have a patronizing feel and interrupt...work patterns

Sounds like any other MS product.

MS does everything possible to get IN your way and annoy, er "assist" you. Like that big fat retarded MSN butterfly character from the TV commercials a few years ago. There's some bad DNA brewing in Redmond.

Anyway if MS managed to outdo their own Clippy, yikes. THAT deserves a medal.

May 09, 06 - 07:47 pm Comment from: MacWrath

Windokay: Vista has the perfect solution. A rock-solid impossibly secure virus-proof default state, but if you want ease-of-use (that makes Leopard seem like DOS) then you just turn those things off. A couple clicks and bingo.

So it's either or? Not both? So if you actually want to use the system you have to open the hatch on the submerged submarine... And it makes Tiger (you have no clue what Leopard will be like!) seem like DOS? Wow, what are you doing on this forum if you have such an aversion to the Mac UI? Shouldn't you be in rehab or out scoring a rock somewhere?

While I admit that some of the aeroglass skin is appealing it also is not user friendly. Multiple windows open side by side with no differentiation between them. Even MS DOS had was easier to use... check out the screen shots in the full linked article. Not an aberration. It's that way on my buddy's system with the beta. Beautiful girl but can't cross the street by herself.

Nope... they just put new lipstick on the same pig and gave it chastity belt. Still a pig. And if you wanna pee you gotta take off your protection and go in the woods where the wolves are waiting.

May 09, 06 - 09:23 pm Comment from: Windokay

OK, point taken about Leopard. Maybe it will rock. But we don't know what Vista will be like yet either. All we have is a very early preview of what it MIGHT be like.

May 09, 06 - 09:37 pm Comment from: kenh

" All we have is a very early preview of what
it MIGHT be like."

Big lesson about life in general; what starts bad usually ends bad.

And the evidence is mounting.....and the clock is running........

Windokay, you had better batten the hatches, the flood is coming.

May 09, 06 - 09:43 pm Comment from: Ray

Oh Oh now the non-existent OS does something bad.

It is amazing how well and poorly non-existents OS's perform. Good thing MDN is keeping us on forefront of non-existent technology.

Back in the day we used to call this sort of thing Sci-Fi.

Dear MDN: Please keep the posts to non-fictional OS's. Until all of us can go to a CompUSa and buy a copy of Vista any stories about Vista are just another big "So what?". There is nothiing to speculate about...M$ and others can claim anything their heart desires because nobody with integrity can verify. Anyone running the beta of the new M$ OS is a Dvorakian M$ minion, and they make sure of that.
Honestly there are too many real products for Apple machines and "big picture" media and wallstreet stories. Why waste any bandwidth being an M$ hype facilitator. Wait 'til the final OS comes out (that would be the Beta version to OS X and Unix users, the final release will called SP something or other). Then we can all have fun bashing the real thing.

May 09, 06 - 10:48 pm Comment from: MacWrath

Windokay: I agree. As much as I deplore the MS hegemony (and find their products inferior) I can't imagine that MS would be so ignorant of users needs as to ship something so obviously flawed (all rhetoric aside). At this time though it sure seems like nothing but another kludge (UAP that is). I don't think anyone can argue with that. If they don't fix it then they are in serious trouble and the predictions of "game over" will prove accurate.

May 10, 06 - 06:14 am Comment from: Lardlad

Thats it!! Why not include the security features in the name of the OS. Change Vista to:
"Windokay"


TheNewMacDude nailed it...
"This is what happens to a company that has gained market share unfairly. You know, like the guy that gets away with cheating until they can't anymore and finally fail miserably."

Sometimes sh*t flows up hill.

May 10, 06 - 06:53 am Comment from: Ay caramba!

windokay:

Microsoft promised a digital version of a hot babe of amazing form, figure, wit, and intelligence and, after many years of trials and tribulation, delivers a beta version of a stinking schizophrenic hag with a foul attitude.

May 10, 06 - 07:20 am Comment from: Less is More

In transit through the Philippine Air Lines terminal yesterday, I noticed the schedules sign had a dialog box that went something like this: A critical event failed to execute .... Tell Microsoft about it? My kids were in stitches. Five minutes later we came across another schedules sign; the dialog box had been cleared. Ah, what a picture it would have made!

MW: office.

May 10, 06 - 08:21 am Comment from: bjr

M$ is its own worst enemy. Everyone should be thankful to Balmer and Gates for having a hand in their own destruction. Keep up the good work guys.

But remember, Vista is still about a year away and possibly a lot more. These fools may start listening and fix a thing a two before that bloated pig Vista is wheeled into stores sometime before the decade ends.

May 10, 06 - 08:37 pm Comment from: Ay caramba!

bjr:

At the rate Microsoft is progressing, my great-great grandchildren will be able to read the earth-shaking news of Vista's first commercial release. Additionally, Vista will remain a mere shadow, a meager representative, a digital blip of what was originally promised years and years ago. I think that Microsoft’s current strategy now is to delay Vista’s release with cynical premeditation and hope that the fading memories of the masses will not be able to recall the emphatic and over zealous promises of Longhorn’s mythical future greatness.

Of course, I could be wrong, but I doubt that the current leadership at Microsoft have either the balls or the intelligence to make the radical changes necessary to transform Windows into the next OS of the twenty-first century. As an old acquaintance used to say, "They (Microsoft) are so slow they have to speed up to stop."

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